Plumbing Installer

DUTIES, ROLES, AND RESPONSIBILITIES 

• Serve clients by expertly Installing/servicing/repairing and offering replacement options when appropriate to plumbing systems and components.
• Provide clients with 3 to 6 options to choose from to improve their health, comfort, safety, and convenience needs.
• Wear floor savers while in the client’s home and maintain a neat work area while performing repairs, maintenance, and installations.
• Test each system/component after the work is performed to ensure everything is working properly to avoid call backs.
• Explain all work that is done to the client completely and ensure they are 100% satisfied.
• Take all safety precautions by utilizing all proper safety tools/equipment while performing your work (including safe driving practices).
• Properly complete and turn in all required paperwork including work order, option sheets, pictures, purchase orders, timecards, etc.
• Attend and participate in company’s training meetings and skill practice sessions.
• Follow appropriate communication touchpoints with the customer, dispatch and/or service manager.
• Sticker all appropriate components in the home.
• Ensure the vehicle is properly maintained according to company policies/procedure. Ensure the vehicle is always clean and neat. Park all vehicles to utilize the impact of the moving billboard whenever possible.
• Ensure truck is properly stocked with items needed, including job packets/paperwork, special order parts, tools, etc.
• Ask for reviews and referrals.

SKILL SETS 

• Competent with CRM system (Service Titan).
• Communication skills- verbal and written.
• Technical skills.
• Intercompany personal relationships/teamwork.
• Ability to build trust and show empathy to others.
• Coachable/Willingness to learn.
• Ability to train others.
• Understanding and utilization of company financing programs.
• Planning/organization of workflow.
• Displays confidence.
• Ability to overcome objections.
• Ability to problem solve.
• Ask good questions (discovery).
• Provides clients with relevant options (3 to 6).
• Self-motivation for personal development.
• Follow-through.
• Sales ability.
• 12 Steps to the Ultimate Client Experience.
• Completion of company paperwork.
• Resourcefulness.

CORE VALUES 

• Accountability (exceed expectations)
• Noble (operate with integrity)
• Confident
• Honesty
• Opportunity (grow with purpose)
• Respect (win together)

REQUIREMENTS 

Obtaining the PLUMBING SERVICE TECHNICIAN position requires a current Texas Board of Plumbing Examiners tradesman/journeyman license. 

TRAINING PERIOD 

An existing or new team member to this position must complete a two-week training period prior to moving on to further prerequisites. During this training period, the team member should be looking to understand all Anchor procedures and policies as well as completion of the onboarding checklist. 

Job Type: Full-time 

Salary: $25.00 - $30.00 per hour 

Expected hours: 40 – 50 per week 

Benefits: 

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance