Enrollment Associate

Job Summary:
Reporting to the Chief of Growth, the Enrollment Associate is responsible for community outreach and enrolling potential participants into the PACE program. Identify opportunities to generate referrals. Ultimate goal is to drive potential participants and/or caregivers to the PACE program. Must be organized, courteous and able to work independently and with a team. Must be able to work on multiple tasks at once, with focus and sharp attention to detail.

Job Duties/Responsibilities:

• Conducts strategic outreach throughout RI to educate communities about PACE-RI services
• Conducts Initial Intake Assessment and confirms eligibility for the program.
• Works closely with the Enrollment Administrative Assistant and communicates all intakes that will be included on the agenda for Intake Review Team.
• Present key information to Intake Review Team on a weekly basis. Ensure that focus is on information clear & succinct to Interdisciplinary Team in determining how to keep the participant safe in the community.
• Work closely with the Enrollment RN to ensure that medical assessments are conducted
• Assist the potential participant in completing the Medicaid Application Collect all supporting documentation via tablet, upload to PACE Logic and deliver to the State.
• Collect any outstanding supporting documents required for Medicaid Application and submit to Enrollment Administrative Assistant.
• Actively participate in all scheduled Enrollment Strategies for Intakes completed by respective Enrollment Associate-in person . Identifies any incomplete areas and communicates with Enrollment Administrative Assistant to ensure follow up for a complete Enrollment Strategy prior to Enrollment Conference.
• Compile all Enrollment documents for the Enrollment Conference.
• Conducts the participant enrollment conference in collaboration with the Transitional Care Liaison. Address any non-clinical questions regarding participant rights, responsibilities, and program regulations. Obtain a signed Enrollment Agreement.
• Update PaceLogic and Maximizer daily to capture all enrollment and outreach efforts
• Manage weekly sales calls/distribution of promotional material, expand contacts and document efforts.
• Represent PACE at various community meetings, trade shows, health fairs and other events as assigned by the Chief of Growth and/or the Chief of External Affairs.
• In partnership with the Chief of Growth, build relationships with referral sources, including but not limited to hospitals, rehabilitation facilities, elder housing resident coordinators, social workers and visiting nurses who refer clients to PACE.
• Always provide excellent customer service to internal and external customers.
• Provide back up during team members time off
• Provide back up for the Enrollment Administrative Assistant as needed.
• Recommend program improvements, for greater efficiency and effectiveness.
• Participate and / or lead PACE committees that directly support Enrollment activity, or other committees established to advance the organizational strategic plan.
• Travel throughout RI is required for community-based work.
• Occasional evening and weekend hours necessary.
• Performs other related duties as required and assigned.

Required Skills & Abilities:
Ability to maintain confidentiality
Ability to prioritize tasks
Proficiency with MS Office Suite or similar software
Dependable and punctual with ability to maintain consistent attendance
Ability to read, write and comprehend English
Ability to maintain sound judgement under stress and communicate effectively

Education Requirement:
High School Diploma or Equivalent, Required
Bachelor's Degree, Preferred

Physical Requirements:
Must be able to tolerate prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds and at times up to 20 pounds.
Must be able to navigate various departments of the organization's physical premises as well as related community care settings.
Must be able to tolerate conditions typically associated within a medical office and/or home care setting including potential exposure to bloodborne pathogens and infectious diseases.

Experience:
1 to 3 years of administrative support experience, Preferred
1 to 3 years of sales or case management experience, Preferred
1 to 3 years of Health Care Industry Experience, Preferred
1 year of experience working with a frail or elderly population, Preferred

Licensure & Certification Requirements:
None

Position Requirements:
Driver's License & access to reliable transportation

About the PACE Organization of Rhode Island:
With a mission to blend and deliver medical and social care for older adults with significant health needs who want to continue living at home, the PACE Organization of Rhode Island provides Community-Based Health Care and Support Services in order to ensure the needs of our participants are fully met through a plan of care that is specific to each and every person.

PACE-RI is dedicated to the values of equal employment opportunity and strives to develop and cultivate a diverse and knowledgeable workforce dedicated to its mission. All applicants will be considered on the basis of their qualifications and ability to perform the job successfully.

Benefits:
PACE-RI offers a full benefits package which includes Medical, Dental, Vision, 403b with 3% match, Life Insurance, AD&D Insurance, Voluntary Life Insurance, Flexible Spending Account options, 11 Paid Holidays, and Paid Time Off (including your birthday).

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Signing bonus

Application Question(s):

• What is your anticipated starting wage?

Education:

• High school or equivalent (Preferred)

Experience:

• administrative support: 1 year (Preferred)
• sales or case management: 1 year (Preferred)
• health care industry: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: On the road

Salary : $19 - $21