Program Manager (Housing Services)

The Residential Program Manager is responsible for developing and managing the day-to- day operation of service delivery for the 100 units of family housing, including family shelter. This position is responsible for staff supervision, hiring and training. The Program Manager coordinates with outside service providers, operations staff, and other staff located at Sand Point.

Program Supervision: Responsible for the day-to-day operation of on-site programming, including coordinating and monitoring case management services. Ensure that programs are sound and services are aligned to achieve the organization’s mission and strategies around the Agency Strategic Plan. Develop systems, policies, and procedures, including appropriate service models. Hire, train, and supervise staff. Provide supervision and leadership to supervisory staff and case management staff under her/his supervision. Conduct monthly audits of resident files for each case manager under his/her supervision. Conduct regular audits of Clarity database to monitor data quality and ensure that program goals and objectives are met. Promote an atmosphere of respect and work to create opportunities for residents to be more invested in their community including, support groups, monthly community meetings and resident council. Provide leadership, oversight, and support to facilitate day- to-day operations and delivery of services within the program. Provide oversight and coordination of volunteer services.

Residential Management: Ensure appropriate occupancy levels by working with property management staff to monitor the screening and application process to ensure that families or single adults being referred to Housing units meet necessary and required entrance criteria. Work with property management staff and Operations Manager to ensure a safe and clean environment for all families.

Budget Management: Prepare annual budgets and negotiate fund source contracts for Sand Point Campus Housing. Monitor regularly to ensure expenses are within budgetary guidelines. Prepare monthly, quarterly and annual expenditure and statistical reports required by various funding sources and monitor the data collected to ensure contract compliance.

Program Development: Develop annual work plan using the Agency Strategic Plan as a guide. Ensure program quality by developing, implementing and evaluating program goals and outcome-based objectives in response to community and program needs. Work with Residential Services Director to identify additional services and fund sources. Work with Resource Development staff in the development of grant proposals and/or fundraising activities for the program as requested. Creatively seek new ideas and solutions that position the program to take advantage of new funding and partnership opportunities.

Job Details:

• 4-month contract opportunity (possible temp-to-hire)
• Pay Rate: $35.00/hr.
• Schedule: 8am-5pm (M-F)
• Office located in Sand Point neighborhood

Candidate Requirements (requires one of the following):

1. Five years of experience in a social service setting, including at least two years of experience supervising staff in the provision of housing services.
2. Bachelor’s degree in Social Work or a related field and three years of experience providing services to homeless individuals or families, including experience supervising staff in the provision of such services.
3. Any combination of education, experience and measurable performance which demonstrates the capability to perform the duties of this position.

Also requires:

• Two years of experience in financial management, contracting and budgeting;
• Experience with crisis intervention, conflict resolution, child development and case management services for families and children with providing advocacy-based counseling services.

Minimum Qualifications:

• Demonstrated knowledge of Project Based Section 8 Program, HUD compliance, property management and tax credit programs.
• Experience managing program participants in a residential setting.
• Demonstrated planning, program development and problem-solving skills.
• Excellent communication skills, both oral and written.
• Excellent organizational abilities, initiative and attention to detail.
• Ability to work individually in a self-directed manner and as part of a team. Ability to promote team work among staff.
• Strong knowledge of computer software (Microsoft Word, Excel and Outlook). Prior experience with Clarity or comprehensive database desirable.
• Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages.
• Familiarity with issues of homelessness, domestic violence, and substance abuse, and knowledge of local resources available to assist individuals impacted by these issues.
• Access to reliable transportation, valid driver’s license, vehicle insurance that meets Washington State’s minimum guidelines and the ability and willingness to travel throughout King County.

Desired Qualifications:

• Bilingual in Spanish or any other languages.
• Knowledge of changing housing systems and funding environment.
• Ability to create a vision for team.
• Strong initiative in program planning and management, with a focus on accountability to communities we serve.

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