What are the responsibilities and job description for the Central Scheduler position at Pacesetter Health?
Centralized Scheduler
Location: Westerville
Job Description
The Central Scheduler is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care with excellent customer service. The Central Scheduler will work closely with healthcare professionals within the practice to provide optimal service for all of our patient needs.
Job Essential Functions and Duties:
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Keeping abandon rate of calls to a minimum
- Be courteous by providing attention to each patient who calls in
- Register new patients and update established patient demographics, collecting insurance information, and entering any other important information needed into EHR
- Working our referral spreadsheet and online appointment requests
- Following HIPAA guidelines
- Maintaining faxes and returning voicemails from patients
- Other tasks assigned to you from management
Interpersonal Skills and Competence:
- Excellent Communicator, Be a good listener
- Have proper phone etiquette
- Maintain confidentiality
- Outstanding customer service skills
- Demonstrates the ability to work in a fast-paced environment
- Strong attention to detail
- Great personality and dependability
- Must approach tasks with a sense of urgency
- Must be able to handle multiple tasks at once
Schedule and Related Information:
- Work schedule is Monday through Friday no Weekends
- Travel to other locations may be occasionally necessary
Benefits:
- Health
- Dental
- Vision
- Life
- Short term/Long term
- Personal Time Off (PTO)
- 401k
- Flexible spending account
- Majors holidays paid
Minimum Qualifications:
High School Diploma or Equivalent
High School Diploma or Equivalent
