Patient Care Coordinator

Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Office Coordinator/Admin Professional for our growing general and cosmetic dermatology office in San Francisco. The right candidate will be able to provide an excellent patient experience, address patient concerns in a polished and professional manner, and streamline patient visits and office flow by anticipating the needs of the office. This is a customer service role that requires someone who excels at speaking to people, coordinating appointments, insurance information and managing patient expectations. You will be responsible for multiple providers' clinic schedule, calendaring, reporting processes and team support.

Job Responsibilities:

• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
• Achieve sales and medical to cosmetic conversion goals
• Efficiently schedule appointments for optimal provider schedule and patient experience.
• Take messages and document for patients using electronic medical records.
• Successfully address common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
• Discuss products and services with excitement and confidence, building packages for clients.
• Take card payments on Square for products and services.
• Manage provider and management meeting calendars as needed.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
• Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)

Qualifications:

• Bachelor's degree or two years high-level customer service experience
• Desire at least 1 year of related medical office experience.
  
• Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
• Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
• Excellent communication and problem-solving skills.
• Responsible money handling practices.
• Strong time management skills and rational reasoning to prioritize tasks is key.
• Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.

Compensation:
$24-$29 DOE

Quarterly team bonus

Medical, vision and dental benefits after 60 days

401k 

PTO

Complimentary and discounted services after training period

Salary : $24 - $29