Lead Administrative Support

Lead Administrative Support

Position Summary:

The Lead Administrative Support will provide supervised required administrative functions for the practice. This is a full-time, overtime exempt salaried position requiring 35 hours of work per week.

Reports to: Site supervisor and Practice Owners

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversight over the entire administrative support team under the supervision of the site supervisor

• Managing intake calls and paperwork collection; ensuring EHR files are accurate

• Managing administrative spreadsheets for various reporting

• Communicating with clinicians via slack (changes in their schedule, new clients, & questions)

• Keep track of waiting room, clinical spaces, shared spaces and bathroom tidiness

• Managing incoming phone calls, voicemails, mail and emails correspondence

• Managing the EHR records

• Regular and reliable attendance and timely arrival to work is required

• Perform office opening and closing procedures

• Attend mandatory staff meetings and training as directed by owners, clinical director, and site supervisor

• Managing clinician schedules (scheduling client appointments, cancellations, etc.)

• Coordinating meetings

• Direct support of clinical psychologists to include but not limited to scheduling, billing, pre-authorization, and accounts receivable

• Scanning and uploading documents to correct client accounts or proper location

• Function as primary billing, accounts receivable, and collections lead

• Billing duties such as taking client payments, issuing necessary refunds, entering insurance payments, working in conjunction with the practice biller, etc.

• Support payroll and employee benefit administration

• Monitoring office office supplies, equipment and maintaining proper stock levels

• Oversee repairs and maintenance of office equipment for uninterrupted function

• Passion for working with others (being collaborative) and helping our team members grow and learn

• Other duties may be assigned.

Required Knowledge, Skills and Abilities

• Align with the mission, vision, and values.

• Must be punctual in reporting to work.

• Be organized and detail oriented.

• Be a team player.

• Be able to work independently on tasks assigned.

• Have strong written and verbal communication skills and strong interpersonal skills.

Education and Experience

• Bachelors degree required

• At least (3) years of responsible experience performing a variety of administrative and office work, including substantial experience in mental health/and or medical office.

• Education or work experience performing admissions, billing, and/or duties related to billing and collections work is highly desirable.

• Other combinations of education and experience may be considered.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience in mental health administrative or billing?

Education:

• Bachelor's (Required)

Language:

• Spanish (Preferred)

Work Location: One location