Outreach Coordinator

We are seeking a passionate and experienced Outreach Coordinator to join our team. As the Outreach Coordinator in Colorado Springs, you will be responsible for developing and implementing outreach strategies to promote our services and expand our reach in the our community through...

• Leading the outreach team in creating and executing outreach plans
• Building and maintaining relationships with community partners and stakeholders
• Identifying new opportunities for collaboration and growth
• Representing PASCO at community events and meetings

If you are a strategic thinker with excellent communication skills and a strong passion for making a difference in the lives of others, we would love to hear from you. Join us as we continue to provide exceptional personal assistance services to the Colorado community.

POSITION

Outreach Coordinator

POSITION PURPOSE
Extend awareness of PASCO services in the through community outreach and relationship nurturing in both the business to business and business to consumer realms. A key focus of this role will be increasing the total consumer population at PASCO.

Key Duties and Responsibilities

• Primary role is to support and educate families/individuals with a long-term disability on obtaining services to live as independently as possible in the community and how PASCO can assist them
• Engage with prospective hospitals, case managers, clinics, physicians, county employees, and community partners for potential client referrals
• Continuously learn and develop breadth of knowledge on Home and Community-Based Services (HCBS) and how these services benefit families
• Creates and nurtures relationships with key accounts and ensures ongoing operations is delivering on the PASCO promise of helping families with special needs or disabilitie
• Interacts with the community through numerous channels including phone, email, web inquiries, presentations, in-person events, and one-on-one opportunities
• Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation
• Able to clearly communicate and reinforce the reasons why PASCO is the best choice for home and community-based services for Medicaid eligible clients
• Uses Salesforce and other data systems to document the details of interactions in the community and to track and report back on referral status
• Schedules appropriate internal staff for subject matter expertise to further relationships, educate community, and showcase PASCO’s one-of-a-kind system of caregiving
• Ability to effectively communicate the history, benefits, advocacy efforts, and service delivery options that makes PASCO the best choice for family caregivers
• You’ll work as part of a fun, driving, high-energy team that’s a key part of representing PASCO to the community
• This position will allow you to learn and invest in yourself while making a positive change in peoples’ lives
• Conduct required assessments as needed to support our families while being good stewards of Medicaid funding

Key Measures of Performance for the Role

To encourage the behaviors that support the team goals, the following are key team

measurements that will be used:

• Referral Source Engagements – Self-reported on standard tracking
• Leads Generated – Reported from referral tracking
• Qualified Leads Generated - Reported from referral tracking
• New Consumers Starting at PASCO - Reported from census tracking

Qualifications

· Excellent verbal and written communications skills

· Energetic, well-spoken and the ability to connect with people across various mediums (phone, text, and in-person)

· Strong listening skills and the ability to ask targeted questions

· Ability to collaborate with community partners by finding common goals to help others

· Ability to multi-task, prioritize, and manage time effectively

· Ability to work quickly, efficiently and with a high degree of accuracy

· Persuasive, driven, and goal oriented

· Self-motivated and self-directed

· Strong computer skills including Microsoft Office Suite, Outlook.

· Experience with CRM/Salesforce preferred.

· Experience with a healthcare documentation system preferred.

· Experience with Medicaid or Home Healthcare experience is a plus

· Extroverted personality

Knowledge, Skills or Abilities

· Must be very self-motivated and geared toward accomplishing results

· Must have very strong listening skills, as well as oral and written communication skills

· Must be able to establish and maintain strong relationships with individuals and organizations

· Must have strong presentation skills for individual meetings as well as small and large groups and effectively convey PASCO’s messaging and competitive advantage

· Is a strong cross-department collaborator and skilled at garnering buy-in and support using influence

· Possesses creative problem-solving skills, develops fresh ideas, combines resources and ideas in new ways generates unique but workable and useful solutions to problems

· Strong personal organization and time management skills, effectively manage and advances many initiatives at once with consistently strong follow through

· Ability to understand and execute fundamentals of sales strategy and planning, ability to understand account planning, market research, and analysis

Bonus Points

• Spanish language proficiency
• Established relationships in the healthcare industry or disability community

Studies have shown that women, people with disabilities, and people of color are less likely to apply to jobs unless they meet every single qualification. At PASCO we give voices to those that can't speak up for themselves and are committed to building a workplace of diversity, inclusion, and authenticity. If you’re passionate about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right fit for this or other roles.

Salary : $56,000 - $60,000