What are the responsibilities and job description for the Military Personnel Specialist position at Patriot Enterprises LLC?
DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
- Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
- Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
- Track and meet required suspense for products, reports, and deliverables
- Recognized problems are referred to others.
- Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
- Support service/customer service experience
- Military background/familiarity preferred