IT Field Services Technician

Need a IT Field Services Technician in Lancaster, Allentown area, PA 18103 (32 miles/40 mins drive from Reading, PA 19601)

Requirements and details regarding the Field Services Technician Opportunity

1. Location and Timing

8 technicians total

o Location 1: Sunbury, PA - where the end client headquarters are, and tech will be in this location 90% of the time

Opportunity for full-time if end client is satisfied with skills and are a good fit as the tech is retiring in April

A company vehicle will not be provided until a technician becomes an end client employee. They must have an active license. For the Sunbury in-house tech, a vehicle will be available when the tech needs to service stores or meet field techs, but otherwise they will need to commute to and from the Sunbury IT Field Services office on a daily basis using their own vehicle.

o Location 2: Southern Maryland, Baltimore area

Opportunity for full-time if the end client is satisfied with skills and are a good fit as the tech is retiring in April

o Location 3: Northern Region from Philadelphia - Lancaster, Allentown area

o Location 4: Southern Region from Philadelphia - Delaware area

4-6 months is the time range, with filling long term shoes opportunity in Sunbury and Southern Maryland, Baltimore area.

Should be familiar with navigating Microsoft Windows O/S for configuration of network settings and then have mechanical skills to install some monitor mounts and camera mounts at the Point of Sale.

Title: Field Engineering support for retail stores at various locations

Installation and maintenance for the following IT hardware & peripherals

Point of Sale (POS)

VOIP/telephony

Routers/Switches

Printers/Scanners

Servers/PC (with L3 support)

Network / LAN-WAN (with L3 support)

CCTV

Must pass standard background investigation & drug screening

Clean drivers license and reliable transportation

Travel will be required to various stores in the area. In some cases, overnight travel may be required and expenses reimbursed

Training time is paid

Must be able to work limited overtime when required (with Manager approval in advance)

Professional attire required: business casual no jeans/t-shirts/sneakers

Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking

Provide quality customer and relations through use of customer management skills and other client employees

Diagnose hardware/software performance problems

Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches

Installing and repairing Servers (with L3 support)

Troubleshoot and installing in LAN-WAN environments (with L3 support)

Provide some desk side technical support for hardware and software

Perform analysis to effectively identify potential problems to eliminate problems

Maintain requisite technical competence to support the hardware and software

Install, move, add, and change hardware and related peripherals in accordance with client change management process

Perform applicable preventative maintenance, per OEM specifications.

The end client IT Field Services will train the individual resources on the procedure either in the lab in Sunbury or individual stores. The end client will do a shadow training event with one of our techs at a store in techs general home geography.

Expect some type of individual, technical repair not just networking but not someone just "off the street" who has never experienced this type of work before

Certified for weights and measures

o In PA they don't need the certification but need to know what they are doing

3. Typical day in the life example

We would assign each technician a "home store" location based upon where they live. The technician would start their day by either arriving at their home store at 8AM to pick up parts or start their drive to the scheduled store for that day's work. Our techs do not punch clocks, but they are monitored by their supervisor (honor system). Technician would end their day to be back at their home store location at 4:30PM. We have a 30 minute lunch typically 12-12:30PM.

4. Overtime or on-call opportunities, PTO coverage

The (2) primary initiatives that we are scoping can be done during business hours. That said we want to leave the door wide open for the flexibility that our techs provide of a 24-hour availability for scheduled work. The key here being that it is mostly scheduled work with a week s notice.

If a job runs into overtime, we are OK with that as long as it makes sense from an efficiency standpoint (prevent a return trip or leave something down at a store).

As an end client technician, weekend possibilities are expected. For the contracted technicians and the initiatives planned, it is not anticipated at this time, but if something comes into the workplan that is not currently known, it can change.

The end client observes all the national holidays, and the end client would not schedule the technicians to work those days. These would not be paid holidays for contracted resources. In a holiday week, we could discuss the option of (4) 10-hour days if it makes sense and can be accommodated. This depends on the work and geography of the stores. We do not want to pay to have techs driving around just to get 40 hours. Needs to be productive.

The end client understands that everyone has unplanned emergencies and we will work the individual as long as it is not abused. For known, planned time-off, we ask for 2 weeks' notice for scheduling purposes. These are not paid events.

Are you a Field Services Technician that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW!

Thanks & Regards,

M V Srikanth

Patriot Staffing

E: itrecruiter at patriotstaffing.com dot com