What are the responsibilities and job description for the Mitigation Project Coordinator position at Paul Davis Restoration of Greater MSP and the Northland?
● Do you enjoy playing a support role to help your teammates be successful?
● Are you an empathetic person who enjoys communicating with customers?
● Do you like to work at a fast-pace with shifting priorities and deadlines?
● Is your word your bond……if you tell someone you are going to do something, they know with certainty it will be completed accurately and correctly?
● Can you plan and prioritize your day without being micromanaged?
● Can you dig into the details within systems and understand the next steps?
● Do you enjoy repetitive administrative tasks?
If this sounds like you, I would like to speak with you. To be considered, you must cut & paste this link into your browser and complete the steps.
https://go.apply.ci/s/o8SzbAa804
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Basic Functions:.
- Supervises and responds to all activities of emergency services work related to assigned program work and tasks assigned by Operations Manager
- Schedules and supervise projects assigned, to successful completion.
- This Project Coordinator role is a developmental role and functions may be added over time.
- The Project Coordinator will be expected to take on more responsibility in due time based upon their desire, initiative & performance.
Basic Requirements:
- High School Diploma or equivalent
- Mitigation experience is a plus but not required
- Highly Organized
- Ability to multi-task and prioritize
- High level Communicator
- High aptitude in Microsoft office
- Dependable transportation
- Cell phone
Evaluated On:
- Performance versus annual goals
- Skill Development versus Annual Skill Development Goals
- Quality of overall Business Performance
Overall Duties Include:
- Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
- Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
- Provides input to other management based on observations from the field
- Professionally represent the Paul Davis Vision and Values.
- Interface with Emergency Services Operations Manager in the preparation of new losses on all new projects.
- Maintain constant communication with property owner.
- Schedule the completed job tasks to include but not limited to – update all job management software, update files, ensure technicians performance
- Start job in a timely manner.
- Secure necessary permits.
- Administer work orders or schedule employee assignments.
- Inspect all assigned projects for progress.
- Maintain documentation on personal inspections and project flow.
- Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
- Manage job to speedy conclusion
- Interface with Emergency Services Operations Manager regarding project progress, completion, and conditions.
- Professionally handle any and all complaints.
- Manage final walk, scope completion, and signed COC at completion of all EMS projects
- Deliver job file for closing.
- Estimate emergency services billing and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.
- Participate in the A/R collections
- Participate in reconstruction and contents job duties as the work flow dictates.
- Participate in marketing and business development as assigned.
- Complete special assignments as requested by Supervisor.
Hours:
- A typical shift for this position is 7am – 5pm, Monday – Friday.
- May be asked to contribute and participate in the on-call rotation.
Reward:
- Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
- Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.
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