What are the responsibilities and job description for the Service Advisor position at Paul Miller Inc.?
Job Details
Description
Are you searching for long-term growth and development in your career? Then Paul Miller Auto Group is ready for you to join our award-winning team! Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join Paul Miller Auto Group today!
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Health & Wellness Program
- 401K
- FSA Health and Dependent
- Paid Time Off
- Short Term/Long Term Disability
Responsibilities
- Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description problems; conducting inspections, checking vehicle maintenance records; examining service schedule.
- Verifies warranty and service contract coverage by examining records and paper; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as
- repairs and service required; obtaining approval signatures; entering the order into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Handling customer complaints and maintaining high customer satisfaction standards.
- Checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Qualifications
Qualifications
- Two (2) year experience in an automotive dealership position
- General knowledge of vehicles
- Strong verbal, written & electronic communication
- Ability to effectively communicate with customers, employees, vendors & manufacturers
- Valid driver’s license and clean driving record
- Must be willing to submit to a drug screen & background check.
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.
