What are the responsibilities and job description for the Payne Alice Service Advisor position at Payne Auto Group?
**Job Summary:**
We are seeking a Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and guidance to clients, ensuring their automotive service needs are met. The Service Advisor will communicate with customers to understand their vehicle issues, provide accurate cost estimates, and ensure a smooth service experience.
**Qualifications:**
- High school diploma or equivalent; some college coursework preferred
- Previous customer service experience, preferably in an automotive or service industry
- Strong communication and interpersonal skills
- Knowledge of basic automotive terminology and services
- Ability to multitask in a fast-paced environment
- Proficiency in computer skills and software applications
- Detail-oriented and organized
**Responsibilities:**
- Greet customers and assist them with their service needs
- Listen to customers' concerns and document information accurately
- Provide cost estimates and timeframes for service completion
- Schedule service appointments and follow up with customers
- Communicate with the service team to ensure timely completion of work
- Address customer questions and concerns in a professional manner
- Upsell additional services or products when appropriate
- Maintain a clean and organized work environment
**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Training and professional development opportunities