CIS Specialist

Summary

Provides assistance in the CIS department by performing business processes, completing orders, researching issues, transmitting electronic files, processing payments, filing information, and analyzing data.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following is not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs. The basic requirement of every position is to perform all tasks as assigned by the supervisor.

• Performs all the duties of the Customer Care Level I.
• Processes bank drafts, electronic payments, and all remittance processes.
• Process and distribute incoming and outgoing mail.
• Performs business processes that affect the CIS system, including but not limited to the billing process, delinquent process, and credit balance refunds.
• Processes Capital Credits.
• Completes orders and alerts in the CIS system.
• Transmits and archives billing files, electronic funds, and posting of readings.
• Assists consumers with bill complaints and billing questions.
• Researches issues that arise with customer information.
• Files service orders and other business documentation.
• Assists with verifying the accuracy of billed accounts to ensure the customer is billed correctly.
• Maintains confidentiality of all consumer information and documentation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High school diploma or general education degree (GED); three years experience in an office environment; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with coworkers and members.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Valid Florida Driver's license

Other Skills and Abilities

• Keyboarding skills required
• Ability to enter and retrieve data via computer with speed and accuracy required
• Proven ability to resolve consumer complaints and questions via the telephone and in person
• Proficient with Windows OS and MS Office applications required.
• Some overtime and/or irregular work hours required
• Ability to keep all matters confidential required

• Ability to meet deadlines is required

Physical Demands

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; and talk or hear. The employee is occasionally required to stand, walk, climb, or balance. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

External Contacts

Members: Provide assistance to members with billing, capital credit and collection inquiries. Auditor: Exchanges information and explains processes and procedures.

Banks: Resolves questions or issues regarding deposits or payments.