What are the responsibilities and job description for the Referral Specialist position at Penobscot Community Health Care?
Are you a motivated individual with a keen ability to follow through on tasks big and small? Do you have medical office experience? PCHC is looking for Referral Specialists to join our dynamic and growing team! As a Referral Specialist, you’ll provide a comprehensive referral experience to our patients, playing a vital role in connecting them to the care and outside services they need. We’re looking for someone who is resourceful, detail-oriented, has excellent follow-through skills, and who is ready to make a difference. Sound like you? Apply today!
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-Time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine. Candidate must be eligible per PCHC's Telecommuting Policy.)
Highlights of the position:
- Provides excellent customer service to our patients, staff, and external customers by demonstrating friendliness, helpfulness, and proficiency.
- Accurately and efficiently processes referral and prior authorization requests of all kinds. Verifies insurance benefits to ensure services are covered.
- Liaisons and acts as point of contact with outside specialty offices regarding referrals.
- Properly scans, imports, and processes patient health information related to referrals, ensuring all work is appropriate, compliant, and all protected information redacted.
- Is a good steward of health information management. Understands and follows applicable HIPAA laws and regulations and PCHC medical records policies.
- Assists in maintaining compliance with quality assurance standards.
- Engages and supports patients to ensure they feel heard, respected, and involved in their care and experience.
- Collaborates with HIM teams and clinics to improve the patient experience and referrals processes.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
- PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required.
- Associates in Medical Office Technology, Health Information Management or other relative post-secondary degree is preferred.
- Experience and proficiency using computer programs and software required.
- At least one year of experience in a customer service setting required
- Two years of experience in a healthcare office setting strongly preferred.
- Completion of a Medical Terminology I course preferred.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
