What are the responsibilities and job description for the Customer Service Representative Sales/Service position at Penz Automotive Group?
Do you want to be a part of an organization that puts their people first and work in a fun atmosphere? As a Customer Service Representative, you are often the first point of contact for our guests calling in or visiting the Penz Automotive Group electronically. A successful representative will partner with leadership to manage, maintain, and increase appointment opportunities through verbal and written communication.
Duties and Responsibilities:
- Appointment Scheduling
- Inbound Calls
- Outbound Calling
- Responding to Internet/Text Inquiries
- Online Chat
Required Qualifications:
- Ability to communicate orally in a clear, concise, and professional manner.
- Ability to listen and interpret the needs of our guests.
- Ability to overcome objections, develop a strong sales pitch, and effectively schedule appointments.
- Ability to show proper judgement and initiative.
- Ability to manage multiple requests, pay close attention to detail, and respond quickly to changing business needs
- Prioritize and organize daily tasks efficiently even when volume and workload exceed expectations.
- Ability to multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone and headset.
- Must effectively work independently as well as with others.
- Proficient in MS Office and related software applications.
Education:
High School Diploma/GED or equivalent.
Related Work Experience:
1 years Customer Service /related experience
Working Conditions:
Call Center environment where employee may need to be seated for long periods of time while using a telephone headset and computer.
Exposure to moderate noise levels.
Full-time opportunities available.
Take a look into our call center today: https://youtu.be/agh1hTeB-7Y?si=-neVGcdpMIeGNgUw
Job Type: Full-time
Pay: $36,000.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Ability to Relocate:
- Rochester, MN 55902: Relocate before starting work (Required)
Work Location: In person
Salary : $36,000 - $55,000