Administrative Assistant

Position Summary

The PEOPLEASE Group is a leading Professional Employer Organization (PEO) serving 70,000 employees. The PEOPLEASE Group’s industry focus and strategic growth plan have positioned us to be the leading provider of PEO services in the United States serving the blue and gray collar markets.

The PEOPLEASE Group is looking for a qualified Administrative Assistant to join our team. The purpose of this position is to provide corporate employees and our clients with exceptional and professional support in a variety of functions and situations as determined by the Operations Manager.

An ideal candidate will have the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrated excellence in communication skills; be able to inform both orally and in writing; working knowledge of Microsoft Office products. Demonstrate the ability to perform detail-oriented tasks; interact, coordinate, follow up, and effectively communicate with HR team members, regional teams, Senior Management, and Third-Party Administrators.

This position will be in office at our Kymberly Group - Orlando Office.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answering telephones and directs the caller to the appropriate associate; will transfer a caller to an associate’s voice mailbox when the associate is unavailable
• Greeting and directing all visitors to the company to the appropriate department/individual
• Receives, sorts and forwards incoming mail. Maintains and routes publications
• Coordinating the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Responsible for ordering, receiving, stocking, and distributing office supplies and maintenance of office equipment
• Assisting with other related clerical duties such as photocopying, faxing, filing, and collating
• Contacting newly on-boarded clients at 30 and 90-day milestones and recently lost clients after 90 days for satisfaction data collection and compilation
• Enhancing client relationships by mailing handwritten materials acknowledging the company’s recognition of significant client events such as birthdays, anniversaries, illnesses, and deaths
• Assist Accounting Department with preparation and shipping of monthly sales commission reports and payments
• Other relevant duties as assigned within the scope of the role

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent
• 1 year of customer service experience preferred
• Excellent written and verbal communication skills
• Exceptional Client/Customer Service skills
• Ability to work within a fast-paced environment
• Ability to be creative in a highly structured environment
• Self-starter and independent worker
• Competency with Microsoft Office Suite
• Exceptional organizational skills
• Bi-lingual Spanish highly preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The normal auto and air travel hazards will apply.