What are the responsibilities and job description for the Call Center Representative position at Perdue, Brandon, Fielder, Collins and Mott L.L.P.?
Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.
For more information on our Firm, please visit our website at www.pbfcm.com.
Position Summary: PBFCM is a high-volume collection firm that offers a professional, yet casual environment. We
are in search of a full-time team member for our Collections Department to assist in the collection of
delinquent fines and fees accounts through varying communication methods and possible suit preparation.
Essential Job Functions:
Receive high volume of inbound phone calls
Make outbound calls to account owners
Track correspondence sent, received or requiring further action in account management system
Research owner contact information as needed
Meet daily, weekly and monthly production objectives
Be accountable for call quality, attendance, and adherence to work schedule results
Experience Requirement(s):
Previous Office Experience (Preferred)
Experience in a law office, collections environment or tax office (Preferred)
Experience in customer service (Preferred)
Education Requirement(s):
High School diploma or equivalent (Required)
Some college (Preferred)
Competencies / Skills
Essential Skills:
Strong oral and written communication skills
Proficiency in Microsoft Office, specifically Word, Excel and Outlook
Ability to meet deadlines, work under pressure and prioritize tasks
Strict attention to detail
Ability to work independently
Strong proficiency at multi-tasking
Punctuality and dependability
Preferred Skills:
Decision-making skills Ability to work independently and make decisions that balance the interests of the
firm and the customer
Conflict Resolution skills Customers can be difficult and you need to be able to respond to difficult behavior
with diplomacy and tact
Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations
Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve
individual and team performance goals
Work Environment
This position involves:
Sitting at a computer most of the day
Utilizing a headset and being on the phone frequently
On the job training
Annual performance reviews
Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, speak
and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the
employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job
include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to
travel by air or car.
