What are the responsibilities and job description for the Operations Supervisor / Customer Service Agent position at Peter Pan Bus Lines?
Operations Supervisor / Customer Service Agent
Peter Pan Bus Lines is the industry leader in safe, reliable, and on-time transportation. We take PRIDE IN THE RIDE, providing passengers with the best travel experience possible. We value our customers and strive to exceed expectations with every trip.
We are currently seeking an Operations Supervisor / Customer Service Agent who thrives in a fast-paced environment and is committed to excellent service. Candidates must be available to work flexible shifts, including nights, weekends, and holidays.
Primary Responsibilities
Key Competencies & Skills
Preferred Qualifications
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Peter Pan Bus Lines is the industry leader in safe, reliable, and on-time transportation. We take PRIDE IN THE RIDE, providing passengers with the best travel experience possible. We value our customers and strive to exceed expectations with every trip.
We are currently seeking an Operations Supervisor / Customer Service Agent who thrives in a fast-paced environment and is committed to excellent service. Candidates must be available to work flexible shifts, including nights, weekends, and holidays.
- Bus Dispatch & Scheduling:
- Issue departure orders for buses according to schedule.
- Coordinate daily driver bid schedules and ensure compliance with hours-of-service regulations.
- Arrange extra buses and drivers in cases of heavy passenger volume or incidents.
- Issue departure orders for buses according to schedule.
- Driver Oversight:
- Inspect and validate driver log books, medical cards, and licenses.
- Ensure drivers meet appearance and physical condition standards before dispatch.
- Inspect and validate driver log books, medical cards, and licenses.
- Customer Service & Ticketing:
- Provide travel schedule and fare information to customers.
- Book travel, quote fares, and process transactions.
- Handle customer inquiries, complaints, and incident reports professionally.
- Perform Package Express functions and manage associated payments.
- Provide travel schedule and fare information to customers.
- Terminal Operations:
- Maintain accurate daily clerical records, reports, and cash handling.
- Monitor passenger counts and submit timely updates.
- Support fellow employees and drivers with day-to-day terminal needs.
- Ensure smooth terminal operations, including staffing and issue resolution.
- Maintain accurate daily clerical records, reports, and cash handling.
- Customer Service Excellence:
- Ability to handle difficult or emotional customer situations.
- Prompt, courteous response to customer needs with a smile—always a smile.
- Ability to handle difficult or emotional customer situations.
- Leadership & Staff Management:
- Train and motivate staff; coordinate shift schedules.
- Foster a positive, productive team environment.
- Train and motivate staff; coordinate shift schedules.
- Operational Agility:
- Quick problem-solving and decision-making during peak or unexpected circumstances.
- Develop alternative solutions and respond well under pressure.
- Quick problem-solving and decision-making during peak or unexpected circumstances.
- Detail Orientation:
- Accuracy in clerical work, fare calculations, and cash balancing.
- Meticulous in ensuring driver compliance and appearance.
- Accuracy in clerical work, fare calculations, and cash balancing.
- Technical Skills:
- Basic computer proficiency required.
- Will train on our proprietary systems.
- Basic computer proficiency required.
- Experience in the bus transportation industry is highly desired.
- Previous supervisory or team lead experience is preferred.
- Must be able to lift, push, or pull up to 50 pounds.
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
