What are the responsibilities and job description for the Travel Care Specialist position at Peter Pan Bus Lines?
A Travel Care Specialist (TCS) must:
Ticket Agent / Customer Service:
Additional Key Skills:
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
- Must be available to work a variety of shifts, including nights, weekends and holidays.
- Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
- Is detail oriented, highly organized, and able to work in a fast-paced environment.
Ticket Agent / Customer Service:
- Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database
- Troubleshoot and resolve customer service issues
- Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations
- Professionally educate, inform and enforce customers on company guidelines and policies
- Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
- Assist with day to day operations of the ticket counter (as needed)
- Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
- Clerical duties as assigned (filing, data entry etc.)
- Answer Customer Care calls and Voice Mails
- Assisting Drivers with job and bus assignments
- Loading buses, Luggage accountability, and Lost and Found Operations
Additional Key Skills:
- Must be able to lift/push/pull up to 50 pounds of luggage
- Basic computer skills
- May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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