Field Service Technician

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for an experienced Field Service Technician based at our The Dalles, OR location. SUMMARY This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Travel to and from customer sites to perform maintenance and repairs on equipment in the field. Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems. Write service reports that accurately document diagnosis and repairs performed. Possess basic computer knowledge and ability to use service software required in position. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Project a positive professional image with customers. Communicate with customers; keep customers informed on status of work. Develop and maintain a strong customer service relationship with all customer contacts. Operate company or personal vehicle as needed. Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field preferred; and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience. Maintain a valid driver’s license with a satisfactory driving record. Ability to become CDL certified with DOT Medical Card. Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!