What are the responsibilities and job description for the Donor Care Associate position at Phoenix Rescue Mission?
Description
We transform lives.
Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?
WHO WILL LOVE THIS JOB
- A detail-oriented pro, you keep multiple plates spinning in their air and take pride in using your well-developed meticulousness to get your tasks done on time and flawlessly.
- A financial transaction whiz, your familiarity with online banking, donation systems, cash handling, and record-keeping is extensive.
- A highly ethical individual, you have a strong sense of what is right and how to achieve it.
- A people person, you have strong customer skills that can be used to respond to common inquiries or complaints.
- A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.
YOUR TOP RESPONSIBILITIES
- You will facilitate the full-cycle of donation processing, including ensuring gifts are processed timely and accurately.
- You will provide excellent customer service and stewardship to donors reaching out to our donor hotline.
- You will partner with other departments to provide effective stewardship with donors and to ensure that financial controls are being followed.
- You will assist with the month-end and year-end processes and other reporting requirements as needed.
- You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.
Requirements
WHAT YOU SHOULD HAVE
- You have a high School Diploma or GED.
- A proficiency in Excel is required and experience with other Microsoft products is preferred.
- Previous experience in cash handling and/or financial transactions is strongly preferred.
- Customer service experience is preferred.
- You have a proactive attitude, taking initiative, thinking critically, and problem solving.
- You have the ability to develop good working relationships with colleagues across the Mission.
- You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.
WHAT WE OFFER
- Life-giving work that transforms the cities we serve
- Caring and supportive environment
- Generous health, dental, and vision benefits
- 401(k) match program
- Robust paid time off program
- 12 paid holidays annually
