Donor Care Manager

Description

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A detail-oriented pro, you keep multiple plates spinning in the air and take pride in using your well-developed meticulousness to get your tasks done on time and flawlessly.
• A financial transaction whiz, your familiarity with online banking, donation systems, cash handling, reconciliation, and record-keeping .
• A motivating leader, you effectively manage others, coordinate projects and workflows, and display excellent composure in stressful situations.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• You will manage our Donor Care staff and the day-to-day operations of the Donor Care department, including donation processing, customer service, receipting, reporting, and database maintenance.
• You will ensure the quality and accuracy of all donation and constituent information entered into PRM’s donor database (Raiser’s Edge), making adjustments as necessary.
• You will oversee the reconciliation of total donation activity with PRM’s general ledger in conjunction with finance and accounting.
• You will partner with the Leadership Giving and Annual Giving teams to ensure that donors are stewarded properly.
• You will collaborate with Finance for all donation revenue recognition, annual audit support, development and implementation of internal controls and donation processing procedures.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

Requirements

WHAT YOU SHOULD HAVE

• You have a bachelor’s degree in business or a related field and at least 3 years of related working experience or a combination of education and experience.
• You have experience working with financial transactions or in bank operations.
• You have previous supervisory and training experience.
• You are ideally familiar with Blackbaud's suite of products, including Raiser's Edge, Blackbaud Merchant Services, and Luminate.
• You have superior skills in collaboration and team building.
• You have strong customer service skills that can be used to respond to common inquiries or complaints.
• You have the ability to problem solve and use critical thinking skills to resolve issues.
• You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.