What are the responsibilities and job description for the Desktop Support position at Phoenix Technology Partners, LLC?
Job Description
The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essentials Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
Install, configure, repair and replace PCs
Install, configure, repair and replace telephones
Configure basic network interfaces on various devices
Troubleshoot basic networking issues
Configure Avaya to include adds, moves and changes.
Provide technical assistance as required
Maintain firm's printing environment - training provided
Qualifications / Position Requirements
Knowledge of PC architecture
Good understanding of how all subsystems work in a PC and interact with each other
Good working knowledge of networking and basic TCP/IP configurations
Knowledge of Windows 7 & Windows 10
Basic electronics knowledge
Good understanding of Avaya phone systems to include adds, moves an changes
Ability to work on new equipment and devices without formal training
Ability to manage a varied workload and meet deadlines
Must be punctual and reliable
Strong interpersonal skills
Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
Excellent written and verbal communication skills
Ensure confidentiality of all the Firm's and clients documentation and information
Education and/or Experience
Bachelor's degree or equivalent military experience
Previous experience with extensive focus on PCs on a network in a medium to large corporate environment
Salary : $60,000 - $85,000