Guest and Member Services Ambassador - School Greeter

Department: Guest and Member Services

Supervisor: Manager of Guest and Member Services

Supervises: None

FLSA Status: Part -Time, Seasonal, Non-Exempt

Starting Pay Rate: $18.50/hour

Application Submission Deadline

General Statement:

Guest and Member Service’s School Greeter is responsible for creating a welcoming and friendly environment for all incoming school staff, students, and visitors. This position plays a crucial role in representing the institution and ensuring a positive first impression and overall experience. The School’s Greeter will assist with verifying on-site attendance, distribution of necessary materials, providing directional instruction, and communicating rules and procedures to incoming school staff, chaperones, and students.

Essential Duties

• Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance and assist in creating value for each individual guest and member.
• Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the zoo.
• Communicate clearly with guests and staff over the phone, radio or in person.
• Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and professional manner.
• Communicate any safety or operational concerns to supervisor.
• Monitor the public ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control, and communicating with Rangers regarding situational concerns.
• Serve as a liaison between the Guest and Member Services department and all other departments in the zoo.
  
  

Guest And Member Services

• Warmly welcome all incoming school staff, chaperones, and students with enthusiasm and a friendly demeanor.
• Foster a positive and supportive environment that engages school staff, chaperones, and students.
• Answering general zoo questions and offering assistance, as needed.
• Maintain a calm and composed demeanor in a fast-paced environment.
• Provide clear and proper instructional and directional communication.
• Work collaboratively with schools, Phoenix Zoo Park Rangers as well as other departments, staff, and management to ensure a smooth and efficient operation of daily school entry.
• Provide support and assistance to coworkers when needed, fostering a cooperative and team-oriented environment.
• Verify that on-site school attendance accurately matches projected school attendance.
• Pass out necessary materials, such as identification wristbands, to school contacts and chaperones.
  
  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)