Restaurant Floor Supervisor

La Mer Beachfront Resort and the Pier House are looking for talented Restaurant Floor Supervisors to join our team!

Job Summary: The primary responsibility of the Restaurant Floor Supervisor is to ensure efficient front of house operations, as well as maintain high production, productivity, quality, and customer-service standards.

Job Responsibilities:

• Coordinate daily Front of the House & Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Maintain quality controls and service standards of the restaurant and its employees
• Assist in the implementation of policies and protocols that will maintain future restaurant operations
• Supervise staff and relay any performance issues to the Restaurant Manager; provide feedback to improve productivity
• Ensure uniform and grooming standards are adhered to
• Oversee and maintain an efficient seating method, ensuring the timely seating of guests and well as the maximum utilization of all indoor and outdoor seating areas
• When needed, assist the Front of House staff with running food, retrieving drinks, etc.
• In season, coordinate the ordering, running and timely delivery of food and beverage to the pool and beach areas, ensuring the Pool and Beach F&B SOPs are being adhered to on a consistent basis
• Coordinate with the Chef to ensure the flow of food from the kitchen to the dining room is seamless and timed appropriately to ensure maximum efficiency
• Ensure compliance with sanitation and safety regulations
• Adhere to SOPs for cash banks, cash handling and nightly deposits in coordination with the Accounting department
• Responsible for the closing procedures and paperwork; including cash drops and server pay-outs
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Other duties as assigned

Job Requirements:

• At least two (2) years of experience in a restaurant supervisor/manager position; fine dining is preferred
• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required
• Ability to coordinate multiple tasks at once
• Must be proficient in Microsoft office, including Word, Excel and Outlook
• Must have a working knowledge of POS systems
• Must have the ability to evaluate employee performance in a fair and consistent manner
• Must be able to respond calmly and make rational decisions with handling guest and or employee conflicts
• Ensure that guest satisfaction is consistently maintained and exceeded whenever possible
• Must be able to work at a fast pace and in stressful situations
• Must be able to work all shifts, including weekends and holidays
• Must be able to stand for long periods of time and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist and reach
• Must be able to lift up to 35lbs as needed
• Must be able to have continuous use of hands and arms
• While performing the duties of this job, the employee may occasionally be exposed to heat, fumes and airborne particles

Job Types: Full-time, Seasonal

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Manager/Supervisor: 2 years (Preferred)

License/Certification:

• TIPS Certification (Preferred)
• ServSafe Certification (Preferred)

Ability to Commute:

• Cape May, NJ 08204 (Required)

Work Location: In person