Shelter Support Specialist

POSITION SUMMARY

The Shelter Assistant is responsible for providing shelter services, maintaining the safety and security of the shelter and enforcing shelter policies during assigned shift.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Utilize knowledge of PADS policy and procedure to maintain services and safety of the shelter.

• Oversee shelter services including, but not limited to, access to lockers, sleeping rooms, sitting/rec

areas inside and outside, showers, dining area, meals and laundry.

• In collaboration with case management staff, assist clients with life skills training.

• Assist in keeping the shelter clean, including doing shelter laundry.

• Answer incoming phone calls

• Works effectively with a diverse population of people and demographics, including people who have

mental health, physical health and substance abuse diagnosis and related needs/behaviors.

• Maintain professional, calm, objective judgment in handling disputes between clients, encountering

challenging behaviors and deciding steps to be taken to manage the dynamic between people living in

an emergency shelter.

• Able to manage multiple requests or situations and triage/prioritize those that must be dealt with

immediately.

• Able to determine when to call crisis or 911 when needed.

• Write SIR’s when necessary.

• Understands and follows appropriate policies, procedures, rules, and regulations. Assist with program

supply monitoring, ordering and stocking.

• Monitor shelter security including parking lot, surveillance cameras, doors, etc.

• Build professional rapport with clients, observing objective boundaries, at all times, while assisting

clients in building skills in their recovery, resiliency, and independence.

• Be able to use nonviolent crisis intervention methods to de-escalate verbally and potentially physically

escalated clients.

• Respect the privacy, confidentiality and property of clients.

• Maintain ethical and professional boundaries.

• Keep and maintain appropriate and required records.

• Regular, reliable, predictable attendance.

• Performs all other duties as assigned by Supervisor.

POSITION QUALIFICATIONS

Competency Statement(s)

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Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.

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Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.

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Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.

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Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.

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Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

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Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.

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Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.

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Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

Previous experience preferred

Computer Skills:

Microsoft Office, Word, Excel, Outlook

Certifications &
Licenses:

N/A

Other Requirements:

Must have and maintain a valid driver's license.

Ability to use Phone, Fax, Copier, and file required.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $16 - $17