What are the responsibilities and job description for the Teller/Customer Service Representative position at PlainsCapital Bank?
Job Summary:
Under direct supervision, the Teller/Customer Service Representative provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers. Also, assist customers with opening accounts, processing check orders, issuing debit cards, customer service and maintenance on existing accounts and answering customer calls.
Essential Functions:
Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. Under the leadership of President and Chief Executive Officer Jerry Schaffner, we have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.
To learn more, please visit us online at plainscapital.com/about.
Hours: Monday - Friday, 8 a.m. - 5 p.m
Location name: Austin, TX - North Austin
Benefit highlights: 15 days of PTO, 11 Paid Holidays, 401k Matching, Health Benefits, and more! Read more here!
Under direct supervision, the Teller/Customer Service Representative provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers. Also, assist customers with opening accounts, processing check orders, issuing debit cards, customer service and maintenance on existing accounts and answering customer calls.
- Provides customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for commercial customers, cashing municipal bond coupons, etc.
- Sells products such as Money Orders (Official Checks), Travelers Checks and Savings Bonds, as well as cross sell other products.
- Balances cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required.
- Processes various Night-Drop and Mail transactions as needed.
- Wraps and bags coin, verifying currency, mix new currency and turn-in mutilated currency.
- Performs miscellaneous duties such as filing, answering phones, maintaining supplies, etc.
- Opens new accounts and cross sell bank products and services
- Provides customer service to bank customers and employees.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
Job Requirements:
- High School diploma or general education degree (GED), or equivalent experience.
- Six months previous cash, sales and/or customer service required.
- Good math and calculator skills.
- Ability to read, write, and communicate clearly with different levels of individuals.
- Strong interpersonal skills.
- Organizational skills and the ability to prioritize work.
- Detail oriented.
- Ability to cooperate and work with all areas of the bank.
- Excellent customer service skills.
At PlainsCapital, we’ve always had a trailblazing spirit. PlainsCapital was founded in 1988 by Alan White and a group of investors who raised the capital to acquire Plains National Bank, a Lubbock financial institution with one branch and $198.8 million in assets. Alan, who retired from his post as Chairman of PlainsCapital Bank in 2019, partnered with a team of young bankers who dreamed of bringing relationship banking to Lubbock, and they began to grow the bank one relationship at a time.
Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. Under the leadership of President and Chief Executive Officer Jerry Schaffner, we have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.
To learn more, please visit us online at plainscapital.com/about.