What are the responsibilities and job description for the Printing Estimator/Customer Service - Onsite position at Plum Grove Inc?
Do you enjoy variety
in your workday? Do you thrive in a fast-paced environment? Do you enjoy
working with people? If you are excited by contributing to company growth, then
this is an opportunity to make an immediate impact at Plum Grove, a growing
print marketing agency in Cary, Illinois. We are a casual but dedicated team,
and due to continued growth we have an opening for an experienced printing
estimator / CSR (our formal title is “Client Project Manager”) who upholds our
family values and is passionate about exceeding client expectations.
Client Project
Managers are responsible for all aspects of the customer experience. The
position handles requests from clients and our sales team, processes and
invoices orders, manages printing and marketing projects from start to finish,
works with vendors on brokered products, reviews projects for accuracy, and
ensures projects get delivered on time. Estimating covers a wide range of print
jobs, direct mail, and promotional products, requiring analysis for each
project to match the right equipment and vendors to the job for the best cost
for the client.
This position is
onsite in Cary, Illinois, and you can bring your dog to work with you!
Key Job Activities
- Consult and
assist customers throughout the ordering process via email, phone, chat
and occasionally in person.
- Receive,
process, manage, track and invoice orders.
- Act as a
liaison between clients, sales, and production/vendors.
- Communicate
with internal departments and external vendors to complete projects
accurately and meet due dates.
Requirements
Skills
- A minimum of 1
year of print estimating experience is required
- Exceptionally
helpful, going above and beyond to take care of customers
- Strong verbal
and written communications skills as it relates to phone conversations,
chat, email and working with clients
- Expert
knowledge of printing (CMYK, spot colors, crops, bleeds, press-ready art,
paper stocks, offset, digital printing, etc.)
- Strong eye for
detail, organization, and project management
- Proficient in
order entry, Windows, Outlook, Excel, Word
- Experience with
Customer Relationship Management (CRM) and Order/Estimating software
preferred
- Clerical speed
and accuracy
- Promotional
products experience a plus
Education
- High school
diploma is required.
- Associate or
bachelor’s degree preferred.
Benefits
Salary &
Benefits
Hourly rate
commensurate with experience. Dog-friendly work environment. Benefits include
health, dental, vision, STD, LTD, life insurance, 401k with company match,
direct deposit, profit sharing, anniversary bonuses, paid vacation days, paid
holidays, and more. Learn more at https://www.plumgroveinc.com/about/careers/.
About Plum Grove
Plum Grove® empowers
businesses to connect with the world, tell their story, build their brands, and
promote growth through innovative marketing solutions. The one-stop shop offers
over 1 million ways to market your business with award-winning creativity in
print, direct mail, trade show exhibits, and promotional swag. With over 40
years of history and experience, and an average employee tenure of more than 15
years, Plum Grove prides itself on both its powerful force of seasoned experts
and the strong family values that are the foundation of its culture. To learn
more, visit www.plumgroveinc.com.
