Customer Service Representative

The Compliance Screening Specialist I provides responsive, accurate customer focused service in a professional and timely manner. This role is part of our Screenings Operations team and is responsible for a variety of functions that ensure the compliant processing, ordering and support of screening services.

Duties and Responsibilities

The duties and responsibilities of a Compliance Screening Specialist I include, but are not limited to, the following:

· Ability to work with sensitive and confidential information

· Maintain 24 hr. response time to client emails/ requests/ questions

· Ability to meet established quotas and workload requirements

· Completes work in timely manner and strives to increase productivity

· Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate

· Understanding of FCRA requirements, as it applies to the assigned duties

· Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process

· Use of screening system to understand status of contractor screenings, including support of drug testing process when needed

· Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.

· Identification of individuals in our database that need services

· Management of duties with competing demands

· Establish and maintain good relationships with clients contacts

· Bring forth suggestions for improvement and support Team Manager to implement changes and encourage company growth

· Foster and encourage a team environment by helping and lending support to colleagues from within and outside the screenings team

· Performs miscellaneous duties as assigned to support the daily business activities of the department and the company

Qualifications

· Prefer bilingual (Spanish)

· Minimum 6 months customer service experience

· Detail oriented

· Excellent interpersonal skills and ability to work in a team environment

· Speak clearly and persuasively in positive and negative situations. Must be able to effectively and accurately communicate the written word, via email, spoken word, and via telephone

· Effective computer and keyboarding skills

· Working knowledge of Microsoft Internet Explorer, Word and Access and other internet browsers

· Ability to follow instructions, respond to leadership direction and takes responsibility for own actions

· Proven capacity to work efficiently under minimal supervision

· Excellent time management / organizational skills with the ability to meet tight deadlines

· Ability to type 45 wpm

· Must be able to accommodate flexible work schedule based on business needs

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location