Uniform Service - Routes

Job Title: Uniform Service Representative

Department: Service

Reports To: District Manager

SUMMARY

Provides professional, courteous service to customers on a regular basis.  Works with both internal and external customers to make sure the correct products are delivered and billed accurately.   Addresses all customer concerns in an appropriate timeframe and communicates openly with supervisor and others in the organization with a continuous improvement attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Follows company policies, coordinating all service activities to achieve long-range goals and objectives to meet business and profitability growth objectives.   This includes but is not limited to customer retention, increase sales of existing customers, and customer relations.

Makes recommendations of activities to make progress toward stated goals and objectives.

Confers with others to review achievements and discuss required changes towards reaching goals or objectives resulting from status and conditions.

Resolve’s service problems to ensure customer retention standards and future growth goals are met (or brings concerns to supervisors or others in the organization that can assist with a service problem that the Service Representative cannot resolve).

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Mat Route Service experience, preferred

Customer service/sales experience preferred, preferably in a service environment.  Some successful college course completion desired.

 LANGUAGE SKILLS

Ability to read, analyzes, and interprets simple financial reports.  Ability to effectively present information to customers.

MATHEMATICAL SKILLS

Ability to apply simple mathematical concepts.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions.

TECHNICAL SKILLS

The ability to learn and become proficient in FileMaker and our AS400 computer system and using our handheld computer systems.

CERTIFICATES, LICENSES, REGISTRATIONS

LICENSE:   The license requirement of the position is chauffeur’s license (or ability to attain one within seven days of beginning work as a Service Representative) and an acceptable driving record (as determined by our vehicle insurance carrier).  Adherence to company motor vehicle policy for drivers.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit, stand and walk continuously throughout the day.  Ability to climb, twist, bends, stoop, reach above shoulder level and operate a motor vehicle continuously throughout the day.  Ability to lift to 50 pounds continuously (up to 100% of the time) throughout the day and up to 100 pounds frequently (up to 5 hours) throughout the day unassisted.  Ability to push and pull (carts) up to 300 pounds with both hands frequently (up to 5 hours) throughout the day.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The performance of this position may occasionally require exposure to the manufacturing areas were under certain areas require the use of personal protective equipment such as steel toed safety shoes.

For the most part temperatures like outdoor temperatures.  Lighting and noise level like traditional manufacturing environment.

 Pay & Benefits:

• Paid time off after 6 months
• Medical, dental, vision, life, and STD
• Uniform program
• Safety shoe allowance
• Reimbursement for licensure and DOT physical