What are the responsibilities and job description for the Contact Center Specialist I position at Point Breeze Credit Union?
Point Breeze Credit Union is currently seeking a Contact Center Specialist!
Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, and Take Responsibility.
Start time for this position may very between the hours of 7:45am-8:45am
In The Contact Center Specialist Role, You Will
Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, and Take Responsibility.
Start time for this position may very between the hours of 7:45am-8:45am
In The Contact Center Specialist Role, You Will
- Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone.
- Answer member inquiries by using the proper telephone techniques that are set by the department manager.
- Actively promote all products and services the credit union currently offers by using cross-selling techniques.
- Perform as a team player and solicit input to improve departmental flow.
- Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
- Perform other duties as assigned by the Assistant Contact Center Manager and Contact Center Manager.
- High school graduate or equivalent.
- One to three years of similar or related experience.
- Bilingual preferred
- General knowledge of credit union policies and procedures.
- Basic understanding of loans, payment processes, and interest rates.
- Excellent communication and public relations skills.
- Ability to work well under pressure.
- Positive attitude, enthusiastic, and communicates effectively.
- PC Proficient.