What are the responsibilities and job description for the Food and Beverage Manager position at Portola Hotel & Spa?
JOB DESCRIPTION
POSITION TITLE:
Food & Beverage Manager
DEPARTMENT:
Food & Beverage
REPORTS TO:
F & B Director
DIVISION:
Food & Beverage
FLSA STATUS:
Exempt
JOB SUMMARY:
The Food & Beverage Manager is responsible for assisting the F & B Director in assuring attentive friendly courteous and efficient service in all F&B Outlets and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards Food and Beverage sales and revenues to meet or exceed budget. The Food and Beverage Manager is responsible for assisting the F & B Director directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing his/her team and driving a positive work environment.
The Food & Beverage Manager is charged with consistently improving guest and employee satisfaction. The incumbent in this role may function in the role of a Kitchen Expeditor as required. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- The Food & Beverage Manager is responsible for providing assistance in organizing, directing, supervising and assisting in the preparation and service of all food and beverage based on standardized recipes for the F & B outlets and Banquets while maintaining the highest standards to produce an appealing and appetizing product.
- He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchens service stations, FOH/BOH work and storage areas while minimizing waste and maximizing cost/production ratio.
- This role is ultimately responsible for working closely with the F & B Management team in the oversight of the outlets, banquet food display, merchandising and operations as required.
- Provides assistance in working with beverage vendors on wine and spirit procurement.
- Projects a professional, friendly and courteous image to guest, patrons and staff.
- Responds to and resolves any guest service issues or emergency situations.
- Responsible for the recruitment and selection, as well as training and development of all staff on product knowledge.
- Provide coaching and counseling to employees as needed to ensure optimum performance
- Promotes, supports and enforces hotel programs, policies and procedures.
- Responsible for communicating clearly and directly with employees concerning specifications, policies and procedures, including the sale and service of alcoholic beverages.
- Reviews schedules regularly to ensure staffing levels meet the needs of the business
ADDITIONAL RESPONSIBILITES:
Must have open and flexible availability to work as needed due to the changes in business volumes.
EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School diploma or equivalent. A 2-year associate'sdegreeor 4-year bachelor'sdegree in a relevant field of study enhances prospects for employment and advancement. Must possess unexpired Serve Safe and CA RBS credentials that certify in depth knowledge and application of proper food handling and sanitation, as well as responsible sale and service of alcohol.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Leadership:Must possess ability to motivate and supervise the outlet teams, in addition to handling general complaints, last-minute schedule changes, kitchen challenges and inventory issues. Demonstrates loyalty and commitment to Portola Hotel & Spas Purpose, Values, and Commitments. Must have strong interpersonal and diplomacy skills with the ability to maintain a calm and professional demeanor under pressure.- Organization:Must be able to stay focused during busy times and delegate tasks to employees to keep business running smoothly.
- Office Administration: Must possess general office administration skills, including but not limited to Microsoft Office computer applications. Requires experience with managing schedules and payroll.
PREVIOUS EXPERIENCED REQUIRED:
- Food & Beverage Manager candidates should have at least 5 years of progressive experience in a hotel or a related field a 2-year college degree and 3 or more years of related experience. Or a 4-year college degree and at least 1 to 2 years of related experience or a Culinary Degree with 1 to 2 years of progressive experience in a hotel or related field.
- Holds and maintains applicable certification requirements for position to include: Food Handlers, California Responsible Beverage Service certification, CPR and First Aid
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Extensive experience in full service food and beverage operations and kitchen management required, including procurement and inventory control of food, beverage, wine and spirits.
- Food & Beverage Manager candidates must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations maintaining composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Food & Beverage Manager candidates must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions. Have the ability to analyze forecast data and make judgments to ensure proper payroll and production control
- Familiar with the general organization of a Hotel and know the function of each department.
- Communicates in a timely and efficient manner possess strong communication skills excellent speaking reading and writing skills computer skills and basic technological acumen.
- Knowledge and experience with forecasting budgeting labor management and purchasing to ensure maximum productivity
- Food & Beverage Manager candidates must be able to complete all applicable forecasting and budgeting in a timely and efficient manner.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Knowledgeable and aware of local competition and industry trends.
ACTIVITY SUMMARY
Never
Occasionally
Frequently
Constantly
Sitting
Standing
Walking
Crawling
Bending Over
Reaching Overhead
Balancing
Pushing/Pulling
Lifting/Carrying
10 lbs. or less
20 to 50 lbs.
Over 50 lbs.
Skin/Hands in Water
Exposure to Chemicals
Foot Controls Used
Repetitive Hand Use
Firm Grasping Required
OTHER REQUIREMENTS
Select Yes or No
Driving Vehicles/Equipment
No
Operating Equipment/Machinery
No
Exposure to Dusts, Gas, Fumes
No
Exposure to Hazardous Materials
No
Exposure to Blood/Body Fluids
Yes
Occasionally
Exposure to High Noise Levels
Yes
Walking on Uneven Ground
Yes
Exposure to Marked Changes In
No
Temperature
Use of Safety Equipment (Glasses,
No
Ear Plugs, Etc.)
Hearing Impairment Acceptable
Yes
Color Vision Impairment
Yes
Acceptable
Color Vision at 20 inches or less
Yes
Required
Clear Vision at 20 feet or more
Yes
Required