What are the responsibilities and job description for the Guest Service Specialist Winter 25/26 Woodward Park City position at POWDR?
Location: Park City, Utah
Woodward Park City, located just 20 minutes from Salt Lake City, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!
Our Guest Service team works across the facility, indoors and outdoors, assisting guests with resort information, ticket sales, retail sales, membership & reservation support, program knowledge, and industry insight. Daily, you will communicate with guests and members through various channels to navigate the Woodward experience and plan the perfect fun day. The successful applicant will demonstrate the ability to work in high-volume, fast-paced environments, excellent verbal/written communication skills, and a commitment to exceptional guest service across multiple sales channels.
What's in it for you:
- Access to our world-class facilities and work and play in the same innovative environments as professional and Olympic athletes.
- Complimentary access to Snowbird and most POWDR-owned resorts (Skiing, Riding, and more!)
- Friends & family discounts and complimentary passes.
- Enough free time to enjoy the Woodward lifestyle.
- Discounts on food, retail, and gear.
- Career development and growth opportunities are available here and at our facilities across the globe.
- A connection with people who share the same passions and embrace each other's unique and individual styles.
Essential Duties and Responsibilities
- Greet arriving guests and assist in the reservation check-in process.
- Provide product knowledge to members/customers by explaining the type of product or program offered.
- Work with internal and external departments to ensure a seamless guest experience.
- Receive and respond to specialized product inquiries, memberships, and programs via phone, email, chat, and in person.
- Serve as a champion of the brand and help save guest/member experiences through excellent communication and brand awareness.
- Update membership, email, and customer database systems with required customer information, notating profiles as necessary.
- Review and address any guest feedback across multiple channels of communication.
- Ensure consistent daily opening/closing procedures.
- Assist in Retail Sales
- Restocking the Retail Store and Merchandise
- Attention to detail, multi-tasking, follow-up, and accountability.
- Set a positive example and be a role model.
- Perform other duties as assigned.
Preferred Experience/Special Skills
- Outgoing and friendly personality.
- Passion for the action sports industry.
- Previous guest service/customer service experience.
- Strong communication skills.
- Strong computer skills.
- Proven ability to collaborate across functions and departments, working as part of a team to achieve goals.
- Ability to multi-task, remain calm in stressful situations, and work independently with minimal supervision.
Basic Requirements
- A reliable form of transportation is required.
- Must be able to sit and stand for extended periods.
- Must be comfortable working in an outdoor all-season environment.
- Ability to work weekends, holidays, and evenings.
- 18 years or older
You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.
If you need assistance with your application, please reach out to talentandculture@woodwardmountaincenters.com
