What are the responsibilities and job description for the Front Desk Clerk position at PRAIRIE BAND POTAWATOMI ENTERTAINMENT CORP?
Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.
ESSENTIAL DUTIES AND Responsibilities:
- Handles all guests interactions in a courteous and friendly manner
- Completes guest check-in and check-out procedures to include room assignments and reassignments as needed
- Secures payment for accommodations and gives proper change when required
- Handles special requests in a manner that ensures guest satisfaction
- Makes reservations and handles cancellations
- Answers incoming guest phone calls and transfer appropriately
- Maintains a clean and orderly working environment including both the front desk area and hotel lobby
- Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned
- Perform training duties as assigned
- Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
- Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
- Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same
- Other duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
- Must be 18 years of age
- High School diploma or GED
- Excellent written and verbal communication skills
- Ability to work well with team members, as an individual and with supervisory staff
- A record of satisfactory performance and reliability in all prior and current employment
Preferred
- Experience in hospitality industry
- Prior cash handling experience
- One year of experience in a customer service related field
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Able to bend, reach, kneel, twist and grip items while working at assigned area
- Respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Able to maintain a flexible schedule to include various shifts, weekends, and holidays
- Operate in mentally and physically stressful situations
- Able to stand and walk for 7-8 hours with breaks
- Must be able to meet the two three or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.
