Patient Account Specialist

Description

SERVICE LINE GOAL: To support clinicians in providing mental health services.

POSITION RESPONSIBILITIES:

1. REVENUE CYCLE 
   • Receive and return calls promptly using appropriate telephone etiquette. Handle telephone information request with courtesy, accuracy and respect for confidentiality.
   • Demonstrate knowledge about insurance benefit requirements for referrals, pre-admissions, certifications, and managed care contract guidelines.
   • Ensure timely processing of' insurance verification prior to the patient's scheduled appointment including accurate follow-up utilizing on-line insurance verification tools such as the Availity website.
   • Utilize Scheduled Appointments Financial Eligibility report to assure applicable co-pay and/or patient balances due upon check-in have been noted appropriately
2. COLLECTIONS 
   • Be responsible for the patient's total account, including setting up appropriate payment arrangements with the patient, helping with the collection process, and working with the patient and clinician to access additional funding sources when appropriate, such as grant funds and/or patient assistance funds.
   • Collect payments from clients as required, making note of any reasons if requested payment is not collected.
   • Receive and process credit/debit card payments from patients who call to pay on their accounts.
3. STAFF DEVELOPMENT 
4. QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT 
5. EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS

Qualifications

• Minimum Education: High School graduate or equivalent is required
• Minimum-Experience: One year of previous patient/client registration, billing and collections, financial counseling and/or customer service experience preferred
• Must have previous office experience
• Must have an enthusiastic and positive attitude
• Must have a professional demeanor
• Demonstrate a team approach by working cooperatively with coworkers and other departments and serving as a backup as needed
• Must be proficient at basic computer skills, Microsoft Word and Outlook
• Must have ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
• Must be detail oriented
• Ability to initiate communication with patients and their family members
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
• Must have good writing and communication skills
• Ability to work independently, make decisions and follow through
• Must be dependable and on time
• Must be able to sit and type at a desk for a minimum of four hours at a time
• Must be able to get around office with ease