Patient Finance Specialist

The Patient Finance Specialist primarily handles all aspects of the surgical benefits process including verifying patient benefits, contacting patients regarding eligibility and payment, entering surgical charges and receipts, assisting with follow-up on aging receivables, and resolving any issues related to this process. Determines patient out-of-pocket expenses using estimate provided by surgery authorization personnel and patient insurance plan, notifies patients of determined expenses and establishes payment arrangements per guidelines and department protocols. When on-site, this position will provide prompt support for check-in personnel regarding insurance eligibility issues (e.g. proper determination of type of account, correct billing information, insurance coverage) at the time the patient is present in the clinic, this may include answering questions over the phone, meeting with patients, or following up with insurance carriers. Position will be expected to maintain complete, accurate and up-to-date notes in patient account regarding surgical benefits and pre-authorizations and disseminates surgery authorization communication appropriately, identifies problem accounts on a timely basis and communicates them to supervisor for further action.

This position has potential for teleworking option later but must start as an on-site position.

Requirements

We are an E-Verify employer and will verify employment eligibility for all new employees through the E-Verify system.