Housekeeping Manager

I. Summary of the main function/purpose of the position:

The job purpose of the Housekeeping Manager is to work with room attendants, supervisors, and dispatch with daily training and promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses, to achieve the maximum possible efficiency in ensuring superior customer service and guest satisfaction and comfort, and to raise cleaning standards at Portofino Resort and ensure consistency, promoting high customer satisfaction and retention.

II. Key Principle duties/responsibilities (5-8):

• Conducts pre-arrival inspections on all VIP rooms to ensure that the cleanliness of facilities meets the standards of Premier Island Management Group.
• Upholds the highest standards of cleanliness, safety, and overall condition of the Property.

Monitors appliances, furniture, room supplies, and general appearance of rooms to ensure that all aspects of the rooms are up to the standards of Premier Island Management Group.

• Trains and supervises all QA team members to ensure they meet the standards of Premier Island Management Group.
• Trains and supervises Room Attendants to ensure they meet the standards of Premier Island Management Group.
• Trains and Supervises all Runners and Housemen.
• Assist manager with employee evaluations of Room Attendants and Supervisors.
• Conducts weekly meetings with supervisors to go over any issues from the previous week.
• Knowledge of all positions within the housekeeping department.
• Knowledge of OSHA and safety standards within the housekeeping department.
• Assist manager with finding and training all new chemicals.
• Ensures ongoing employee training process by holding training sessions daily (review an SOP at daily line-ups on a rotation basis).
• Develops and implements assurance programs and procedures to ensure that the department meets Premier's Standards.
• Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction.
• Continually seeks to develop housekeeping policies and procedures to improve the current operation.
• Assist in all interview processes.
• Verifies and assists in payroll and scheduling.

Occasional duties or projects which may be performed at irregular intervals:

III. Accountability: Areas in which the position is accountable/responsible:

• Records: This position is responsible for maintaining up-to-date employee files which may include personal information. These files are to remain locked and secure at all times unless directed otherwise.

• Safety: It is the responsibility of all employees and managers in this department to make sure that the work environment at Portofino is safe and welcoming. All safety and security concerns need to be reported and addressed immediately. These protocols are to be incorporated into the training program, inspected regularly and revised when necessary. Also required will be to develop a step-by-step instruction/guideline for guest and employee accidents/incidents.

• Customer Service: All employees of Premier Island Management Group are expected to show great levels of customer service and ensure superior customer service and guest satisfaction and comfort.

• Dept. Specific: Supervise the daily operations of the housekeeping staff. This position will be responsible for many of the operational procedures and policies of the department. Holds Housekeeping employees accountable in all aspects of the job.

IV. Supervisory Responsibility:

This position is not a management position Premier Island Management Group expects that this position fully enforces the rules, mission, vision, values, non-negotiables, and expectations of the Company, as well as the Housekeeping Department, at all times.

Required Knowledge/Skills/Job Qualifications:

• Previous experience managing a team of housekeeping employees through motivation, coaching, and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Advanced knowledge of housekeeping processes, procedures, and policies.
• Proven experience supervising housekeeping departments of 15 employees.
• Ability to maintain a budget.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, employees, owners, and guests, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases);
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

V. Specialized equipment or machines used in the course of the duties of the position.

Office equipment: copier, computer/keyboard, telephone, and fax.

VII. Physical demands: (specifics to the job itself)

The physical demands of this position are very intense and frequently involve difficult manual labor. The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

VIII. Work Environment:

IX. Additional Remarks:

Ability to work with minimum supervision and a high degree of autonomy.