Customer Service Representative

Description

Premier Marine is a leading pontoon boat builder located in Wyoming, Minnesota. We will be relocating to a brand new state-of-the-art facility in Big Lake, Minnesota, summer of 2022.  

We’ve built a world class team and are looking for self-motivated individuals who understand the value of a strong work ethic, teamwork, and integrity in the workplace.

At Premier Marine, we recognize that our success begins with our employees. In turn, it is our responsibility to support their development and help them achieve their full potential by creating rewarding career experiences. 

PRIMARY JOB RESPONSIBILITIES: 

• Proactively manage relationships to exceed customers’ expectations.
• Oversee assigned customer accounts.
• Serve as an internal advocate for customers/Dealers.
• Document key processes and drive continuous improvements.
• Ensure customer questions and issues are brought to a timely resolution.
• Facilitate the receipts of new orders, data entry and communications with customers/Dealers. 
• Work with production, purchasing and engineering in meeting customer requests.
• Other tasks and duties as assigned.

REQUIRED SKILLS AND EXPERIENCE: 

• Represent and Comply with the Premier Marine Team’s Core Values: Integrity, Excellence, Attitude, and Collaboration. 
• The ability to be flexible and work in a rapidly changing environment is required.
• Willingness to create a positive, energizing, and rewarding environment for all coworkers. 
• Interpersonal skills: adept at conflict resolution, and working in a collaborative environment, dialogue with others on issues, and openness to being influenced by others.
• Ability to interact with diverse groups of management, co-workers and subject matter experts.
• Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
• Aptitude for technology.
• Fanatical devotion to serving customers with excellence.
• Demonstrated analytical and problem-solving skills.
• Pleasant demeanor and professionalism to all.
• Excellent organizational skills and written/oral communication skills.
• Customer facing communication skills preferred. 

PHYSICAL REQUIREMENTS: 

• Ability to sit and/or stand for long periods of time.
• Ability to lift 50 pounds.
• Ability to walk to indoor and outdoor locations of factory.

Premier Marine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

Salary : $22 - $26