IT Support Specialist

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, and Chicago, with more clinics in North America and internationally in the next 2 years.

The Opportunity

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for an IT Support Specialist to join our team! The ideal candidate will be comfortable with a variety of tasks; ranging from hardware reconfiguration to system problem diagnosis while ensuring that all employees are able to work effectively with minimal downtime. This role will be onsite our clinic HQ in Chicago, candidates must be able to work from this location (near UIC) 3 days a week, and as required.

What You’ll Do

• Provide technical support and troubleshooting for hardware, software, and network-related issues for staff (L1-3)
• Install, configure, and maintain computer systems, servers, and network equipment.
• Collaborate with other IT staff and other departments to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Recommend and implement system improvements and upgrades to enhance performance and security
• Maintain and manage inventory of hardware and software assets - including shipping and receiving
• Create and maintain asset management processes
• Network LAN / WAN maintenance and implementation
• Cybersecurity knowledge and ability to design and implement solutions - Server/ application/network hardening and lock down to industry standards
• Maintain ongoing 3rd party/vendor relationships (ie. Dell, CDW, and others as required)
• Meraki experience is a plus
• Travel to clinic locations may be required

What You’ll Bring

• At least 2-3 years of experience in IT support, preferably in a corporate environment
• Strong technical skills in computer hardware, software, networking, and operating systems are a must
• Experience in a startup environment or in a small company may be particularly valuable or should be comfortable working in a fast-paced setting
• Security Mindset - You employ industry best practices in your daily work and challenge the status quo, seeking better ways of enhancing security of our systems and protecting the privacy of our customers 
• Excellent Personal Organization & Time Management – You’re able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
• Problem-solving skills – You’re able to think creatively to find solutions to complex technical problems
• Flexibility – You’re able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong Communication Skills – You’re able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations
• You bring Microsoft knowledge and skills that pertain to infrastructure and OS
• Experience with Mac OS and Apple Business Manager is a plus 

Our Values

• We empower - We are all agents for change in transforming healthcare and in transforming our health
• We work together - We work together to support and deliver the best for our members and ourselves
• We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Daily health at Prenuvo means having space to take a break and refuel - at our office locations, we keep our break room stocked with good coffee and healthy snacks
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
  
• The base salary offered for this position will range from $60,000 - 75,000 in local currency, depending on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $60,000 - $75,000