Loan servicing specialist

Benefits :

• 401(k) matching
• Health insurance
• Paid time off

Position Summary :

Loan Servicing is responsible for all aspects of residential mortgage and consumer loans after origination, including monitoring and collecting post-closing documents, payment collection and posting corrections, maintaining escrow accounts as well as all other general loan servicing duties.

Duties and Responsibilities

• Perform loan maintenance and make additional notations within core system
• Scan & index maintenance that is done in core system
• Manage daily loan maintenance reports & process / scan completed maintenance
• Prepare loan documentation for imaging & index those files to doc storage
• Manage and complete payoffs on core system
• Prepare and electronically record all loan satisfactions
• Review final title policies and recorded mortgages and index to doc storage
• Conduct payment reversals to correct errors and track for front line training
• Set up new, change existing or cancel internal / ACH payments, as needed
• Update customer information in core system, as needed
• Process construction loan draw requests
• Review insurance claim proceeds and disburse funds for repairs
• Monitor Escrow accounts, complete monthly escrow disbursements & run annual Escrow Analysis
• Monitor ARM Accounts and prepare and send Annual ARM Adjustment notices
• Monitor loans for evidence of current hazard and flood insurance coverage
• Obtain force placed insurance coverage when required
• Book loan modifications
• Prepare & submit required reporting for secondary market investor loans
• Ensure secondary market loans are maintained following all investor requirements
• Maintain and balance loan department GL accounts
• Follow & ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies
• Comply with bank standards for attendance and hours of work.
• Perform other duties as required to fulfill the responsibilities of the position.

Qualifications

Education / Experience :

Minimum two-year degree in business related field or equivalent work experience. Two / three years of bank loan processing or title experience preferred.

Previous financial institution customer service experience preferred.

Skills and Abilities :

Adaptability :

Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Attention to Detail :

Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.

Change Management :

Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.

Customer Orientation :

Respond sensitively to the needs and priorities of both internal and external customers; recognize and take appropriate action to meet their needs;

establish an effective working relationship with all customers to gain their respect and loyalty.

Oral / Written Communication :

The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.

Professionalism :

Project a positive image of the bank to all internal and external customers.

Time Management :

Team Player :

Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel :

Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.

There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

All activities, demands, conditions, and requirements are linked to duties and responsibilities.

Job Description subject to change at any time at the discretion of management.

Last updated : 2024-10-10