Patient Service Representative

Patient Services Representative support the non-clinical administrative tasks and duties within the clinic. Areas include scheduling, medical records, and front desk.

• Welcomes patients and visitors in person or on the telephone to answer or refer inquiries.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Serves patients by greeting and helping them, checking in appointments, scheduling appointments, and maintaining records and accounts.
• Maintain HIPAA compliance.

Scheduling

• Answer scheduling calls from scheduling phone que.
• Schedule and reschedule patient(s) for appointments with physicians per physician scheduling criteria.
• Schedule lab appointments.
• Verify and check insurance eligibility with insurance carriers.
• Work in EMR system and contact patients for appointments.
• Work in EMR Buckets for scheduling, portal messages, prescription call out and patient messages.
• Screen patients for scheduling.
• Check-out patients who need to schedule another appointment.
• Ensure patient(s) are aware of outstanding balances and ensure payment with scheduling appointments.
• Check “alerts” before scheduling patient for problematic accounts.
• Other duties as assigned.

Front Desk

• Schedule and/or reschedule appointments.
• Keeps patient appointments on schedule by checking in patients upon arrival
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Time of service of collections with collecting outstanding balances and collecting copays from patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and collecting patient charges, controlling credit extended to patients, and filing, and collecting.
• Ensure new patient paperwork and annual patient paperwork is completed with check in.
• Assist within scheduling and medical records.
• Assemble new patient packets.
• Others duties as assigned.

Medical Records

• Answer phones.
• Retrieves existing medical records by gathering appropriate record folders and contents.
• Verifying existing records; inputting and processing documents.
• Logging and processing paperwork dropped off for physician/nurse to be completed.
• Run cart and process incoming and outgoing mail.
• Process electronic documents in EMR.
• Medical releases and medical request.

Qualifications ·

• High school diploma or GED required.
• Strong computer skills and interpersonal skills.
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
• Computer literate. (comfortable on computer, internet, email system, working fax/copier)
• Firm grasp on medical practices, administrative processes, and organizational policies.
• Dependable and reliable attendance.
• Must be able to maintain confidentiality at all times.
• Typing of 30 WPM.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical records: 1 year (Required)

Work Location: In person

Salary : $13 - $15