WIC Clerk

Description

Job Type: Full-time, Non-Exempt

Job Location: Hamilton West

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care?. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a WIC Clerk at our Hamilton West center.

A day in the life of a WIC Clerk:

• Processes client data for certification and food issuance.
• Performs WIC Communication
• Systems functions.
• Provides general office support.

Customer Service:

• Performs food issuance.
• Provides triage for scheduling WIC appointments according to client risk, age, transportation, other appointments and need, in compliance with WIC standards.
• Obtains growth measurements and blood test per WIC standards.

Operations:

• Determines residential, categorical and financial eligibility for WIC through processing state required Combined Programs Application and Referral.
• Responsible for operation of WIC Information System including data entry for scheduling, certification, processing and daily, weekly, and monthly reports.
• Operates WIC system communication PC and main WIC telephone.
• Maintains/updates knowledge of WIC required procedures: Voter registration requirements per Ohio Secretary of State’s office, Immunization per Ohio Department of Health and local area social service and medical resources.
• Assures WIC files, and all documentation are legible, complete, accurate and timely.
• Prepares and maintains required chart records and other program statistics to meet WIC and agency requirements.
• Coordinates with Director and professional staff in developing and conducting programs and activities to achieve program goals.
• Travels to other county WIC clinic sites as requested to provide coverage.
• Provides WIC outreach as requested.
• Provides assistance to WIC Health Professionals in preparation of nutrition education materials and conducting of classes.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements:

• High School graduation or equivalent.
• Post-secondary training up to and including Associate’s Degree preferred.
• At least one year medical office experience required.
• WIC experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach