What are the responsibilities and job description for the Human Services Caseworker position at Prince William County Government?
Are you seeking a challenging yet rewarding position? Prince William County Department of Social Services, Advocacy, Prevention and Protection Division, is seeking a compassionate, detail-oriented Human Services Caseworker to join our Child Protective Services (CPS) and Adult Protective Services (APS) Hotline Call Center team.
In this vital role, you will be the first point of contact for individuals reporting concerns about child and adult abuse and neglect. Your work directly supports the safety and well-being of vulnerable children, adults, and seniors in our community.
If you’re ready to use your skills to create positive change and stand up for those who need it most, we invite you to apply and become part of our mission.
About This Role:
This role will require the following:
- Receiving and screening reports of abuse, neglect, or exploitation to determine the validity of the report.
- Integrating information from multiple sources and preparing reports that are accurate, concise, and professional.
- Communicating clearly with callers, including listening carefully, asking appropriate questions, providing education, and documenting information
- Entering data into several online reporting systems, including OASIS and Peer Place, within required response guidelines.
- Participating in educating the community mandated reporters regarding their responsibilities to report abuse or neglect
The ideal candidate will have experience in the following areas:
- Knowledge of local, state, and federal child and adult welfare policies and practices, and the ability to correctly interpret policy
- Excellent skills in researching, following up on unanswered questions, and making sure to have the “whole picture” before forming conclusions
- Strong knowledge of both CPS and APS policies, as well as familiarity with resources and services available
- Emotional resilience and the ability to make sound decisions under pressure
Minimum Requirements:
Bachelor's degree in a human services field; OR a minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a human services area.
Preferences:
Three or more years of experience exercising independent judgement while working within established policies and procedures
Two or more years of experience in the following:
- Educating mandated reporters on their legal responsibilities to report abuse or neglect
- Providing crisis intervention to clients, preferably in child and/or adult welfare settings
- Managing CPS and/or APS allegations, including intake, assessment, and documentation
- Entering data into online reporting systems, including OASIS and Peer Place
- Assessing risk and ensuring the safety of children and families
Knowledge of local, state, and federal adult and child welfare policies and practices.
Ability to remain calm and effective in high-stress or crisis situations.
Strong verbal and written communication skills, including the ability to document information clearly and accurately.
Bilingual proficiency in English and Spanish
Special Requirements:
- All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
- Candidates must pass criminal history, child protective services and DMV background checks.
- Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
- Staff in this position must possess a valid driver’s license and be eligible to drive for work.
Work Schedule:
- 37.5 hours per week M-F. May be required to work outside of standard business hours.
- This position is not eligible for telework.
Hiring Salary Range: $70,921.50 to $97,968.00
- Retirement from the Virginia Retirement System (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Health Plans
- Optional Group Life Insurance
- An Employee Assistance Program (EAP)
- Career Development Opportunities
Salary : $70,922 - $125,015