Front Desk Receptionist/Call Center

Professional VisionCare is excited to hire a full time Front Desk Receptionist/Call Center team member to join our Patient Relations team at our Westerville location! We are a thriving optometry practice (we help folks with their vision) and offer PAID TRAINING!

Responsibilities for the Patient Relations Team Member Include:

• Providing the happiest, most helpful care to every patient they come in contact with
• Check in patients to their appointments and verify their demographic information
• Prepare, maintain and update patient charts and office records
• Verify vision benefit and insurance coverage, pulling authorizations as needed
• Collect and accurately record patient payments
• Address patient inquiries and provide exceptional follow through with every request
• Efficiently schedule and confirm patient appointments
• Handle a multi-line inbound phone call system (lots of phone calls every day-kind of like a call center)
• Complete several administrative tasks, such as new patient tracking and special testing follow up.

Finding the right person to join our team is very important to us, so here's what we are looking for. The right candidate will:

• Be intelligent, detail oriented, and possess a strong work ethic
• Have an amazing attendance record, and is reliable and dependable
• Have outstanding customer service that is friendly, caring and thoughtful to even the most challenging patients :)
• Be able and willing to learn new things and work independently, without constant supervision
• Have exceptional communication skills (electronic via texting and email, phone communication skills, and written communication skills)
• Thrive on positivity and encouragement
• Is available to work 5 full shifts each week (shifts are from 7:45-5 M-Th, and 7:45-1:30 F-Sa), including Saturdays (you would have every Sunday and one weekday off each week)

You may be wondering, what’s so awesome about Professional VisionCare? Why should I consider applying? Well, here are just a few stupendous reasons:

• Our Patient Relations Team Members enjoy PAID training, competitive pay, PLUS quarterly bonus opportunities for perfect attendance! All of our staff enjoy a great benefits package, including medical/dental insurance, paid time off, holiday pay, retirement options-and more!
• We appreciate our staff-we really do! Staff appreciation is shown in many ways-big and small, because you deserve some recognition for the hard work you do. For example, we have an employee “hub” rewards program where you receive points for being awesome that you can redeem towards gifts, tickets to fun experiences, extra vacation time, and even cash!
• We want our employees to have the opportunity to grow! We offer employee development plans, licenses and certifications pertinent to your position, and love to promote internally.
• We care about helping others. Obviously, providing great vision care is our top priority, and we’ll get to that. But we also care about helping others outside of our practice walls, and enjoy giving back to our community. We have served at soup kitchens, made cards for veterans, donated toys to underprivileged children, just to name a few!
• Most importantly, we change lives, one person at a time. This is more than a mission statement to us-our doctors, managers, and staff truly live it. Day after day, we hear stories from patients and staff who are excited and impacted by the care that we provide-and its amazing to be apart of! We are “not your ordinary eye doctor,” and make it easy to go above and beyond to make a difference in others’ lives. Check out our reviews online-we go the extra mile!

Check out our websites www.professionalvisioncareinc.com and www.visioncenter4kids to learn more about our practice-it’s a great place to be!

Work Shift Information

All team members will have every Sunday and one weekday off per week. If hired, you must be available to work every Saturday, although you would be on a rotation with your team members for a Saturday off if you request it!

It’s important to note that start/end times may slightly shift depending on which office location you work at. Shift end times are always listed, but there is the potential that you may stay a little past your shift end time if the job tasks for the day are not completed.

Potential Shifts for Patient Relations Team Members:

· Monday through Thursday:

o Shift Start Time Ranges: 7:45am-8am

o Shift End Time Ranges: 5:00pm-5:30pm

· Friday through Saturday:

o Shift Start Time Ranges: 7:45am-8:00am

o Shift End Time Ranges: 1:30pm-2:00pm

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to work on a computer and answer phone calls without difficulty for the duration of each shift?

Work Location: In person

Salary : $15 - $0