Maintenance Administrator (WATERFORD GROUP)

Requirements:

• High school education or equivalent experience
• Professional demeanor, solid interpersonal skills and ability to work with confidential information
• Ability to handle emergency and pressure sensitive situations
• Proficient computer skills including Word, Excel, and Outlook with the ability to learn and use other programs as needed
• Scheduling experience
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Excellent written and verbal communication skills
• Valid Driver’s License with acceptable driving record and reliable transportation and criminal background check
• Able and willing to work flexible hours and travel to sites as needed
• Able to prioritize and schedule work assignments according to property needs while ensuring an outstanding level of customer service
• Able to perform the essential physical qualifications (listed below)

Responsibilities:

Make Ready

• Review Turns Manger's or Turns Manager Assistant's Move-Out Inspection Notes to process out Final Account Statement
• Update make ready board
• Schedule and monitor vendors and contractors for turns based on schedule and needs
• Schedule and monitor maintenance personnel for turns based on schedule and needs
• Assign Maintenance Personnel to walk vacant readies and create punch lists

Service Requests

• Review all online service requests
• Communicate with office personnel with issues or concerns with work orders
• Assign work orders according to time and skill level
• Contact and schedule vendors needed to complete service request(s)
• Review work orders when complete to ensure all information is included
• Review On-Call Requests with staff and create work orders / Follow-Up work orders as needed

Other Duties

• Meet with Property Manager and review the status of service requests
• Meet and discuss vendor and contractor scheduling and completion updates for service

requests

• Communicate with residents about emergency shut-offs, in-unit inspections, and special projects like roof work, drywall repair, and high-utility usage checks
• Review, notice, discuss, and schedule inspections
• Invoice residents relating to reported violations
• Review and Code Invoices
• Contact vendors & contractors and request updated insurance certificates
• Coordinate vehicle maintenance for all trucks and utility vehicles
• Asset data management as inventory is used
• Create and monitor completion of preventative maintenance schedule
• Assume additional duties and responsibilities when Maintenance Supervisor is on Vacation 

Essential Physical Qualifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent: stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb ladders; balance; kneel; crouch; crawl; talk; hear; lift and/or move more than 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception

Non-Essential Physical Qualifications:

• Running and lifting over 15 pounds

Authority:

• Recommend changes to the position and job duties which will improve efficiency and safety

Relationships:

• Reports to the Maintenance Supervisor
• Takes direction from Director of Property Management, Assistant Director of Property Management, Property Manager and Maintenance Supervisor
• Internal contacts: managers and associates
• External contacts: residents, vendors, and guests