What are the responsibilities and job description for the Security Analyst position at Prospect Infosystem Inc.?
Security Analyst II.
Location: Madison, WI
Need Locals
Top Required Skills & Years of Experience:
· 4 Years of Identity and Access Management and Customer Service / support
· Excellent Communications skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person.
· Ability to handle difficult situations calmly and empathize with customers.
· Ability to analyze data and transaction codes within technical applications and dashboards.
· Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records.
· Attention to detail: Ensure accuracy when recording and updating system information and documentation.
· Knowledge on concepts of authentication, authorization, and multi-factor authentication.
· Understanding of agency audit and compliance requirements.
· Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator.
Nice to Have:
· Experience in a role verifying individual identities using identity proofing tools and software.
· Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e., document manipulation, identity theft, and social engineering tactics.
· Experience handling identity proofing/verification in-person or remotely on-line.