What are the responsibilities and job description for the Dispatcher position at Proven Business Systems LLC?
Description
Proven IT is seeking to add to our dispatch team! The position provides excellent customer service while handling requests for service & dispatching technicians to service, repair, and maintain copy and print machines.
Responsibilities
- Communicate with customers and create detailed work orders of the service requested
- Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction
- Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work
- Primary contact between the customer and the service department
- Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
- Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed
- Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly
- Work in progress report - Give status and scheduled completion date for each open and incomplete service order
- Performs other duties as assigned
Requirements
- High school diploma or equivalent
- 2 years dispatching experience within a service or maintenance company
- Strong customer service skills
- Strong written and verbal communication skills
Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects; reach with hands and arms. The employee uses a computer, copier, fax, and telephone equipment. The employee must be able to sit for a prolonged period. Must be able to lift up to 15 pounds.
Customer Service Representative and Dispatcher
Aire Serv of Valparaiso -
Valparaiso, IN
Transportation Dispatcher - Merrillville, IN - No Traveling Required
CLR AUTO TRANSPORT -
Merrillville, IN
