What are the responsibilities and job description for the IT Support Representative - Tier 1 position at Provide A Ride?
Entry-Level IT Support Representative
Location: Warrensville Heights, OH (On-site)
Are you passionate about technology and ready to launch your career in IT support? Provide A Ride is looking for an Entry-Level IT Support Representative to join our growing team. This role is ideal for recent graduates or candidates with 1–2 years of help desk experience who want to gain hands-on experience in a supportive environment.
What You'll Do:
Support & Troubleshooting
- Provide first-level technical support to employees via phone, email, and in person
- Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
- Escalate complex issues to senior IT staff when necessary
Help Desk Management
- Monitor and respond to IT support tickets
- Document issues, solutions, and follow-ups in the ticketing system
- Ensure timely resolution and user satisfaction
Hardware & Software Maintenance
- Set up and maintain computers, printers, and mobile devices
- Install and update software and operating systems
- Maintain antivirus and system updates across devices
Training & Documentation
- Assist in onboarding new users with basic IT orientation
- Create easy-to-follow guides and documentation for common IT tasks and troubleshooting
- Promote best practices for system use and security
IT Asset Management
- Track and update IT inventory, including hardware and software licenses
- Support equipment procurement and returns
Team Collaboration
- Work with IT team members on projects, upgrades, and system improvements
- Share ideas to improve IT operations and end-user experience
What We’re Looking For:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience/certifications)
- Excellent problem-solving and communication skills
- Strong customer service mindset
- Basic knowledge of Windows OS and Microsoft Office
- Familiarity with computer hardware and peripheral devices
- Willingness to learn and grow in a fast-paced environment
- Detail-oriented with strong organizational skills
Why Join Us:
- Competitive pay based on experience and qualifications
- Work-Life Balance Paid time off and Paid Holidays
- Growth opportunities within the IT department
- Comprehensive benefits including health, dental, vision insurance and supplemental insurance
- Supportive work environment that encourages learning and teamwork
Provide A Ride is an Equal Opportunity Employer