What are the responsibilities and job description for the Field Service Dispatcher position at PTR Global?
Position: Field Service Dispatcher
Location: Dallas, Texas 75202
Duration: Contract-6 Month with possible extension
Pay Rate $22.00-$23.00
Job Overview:
The Field Service Dispatcher is responsible for dispatching, routing, and making workload adjustments for field personnel across the service territory. Utilizing company systems efficiently and accurately, the dispatcher ensures that internal and external service level agreements (SLAs) are met. This role serves as the primary point of contact for process and service order-related questions, including but not limited to field personnel. This position requires the candidate to be onsite and is not a remote role.
Responsibilities:
- Identify, prioritize, and assign work to the appropriate available resources to efficiently meet internal and external SLAs.
- Communicate effectively with field personnel to log, address, escalate, or resolve their immediate needs or concerns.
- Manage a high volume of work, including emails, phone calls, electronic service requests, and electronic messaging to ensure resolution.
- Interface directly with customers and key internal business partners to resolve process or service order exceptions and escalations.
- Monitor and investigate service orders to ensure compliance rules are being met.
- Take decisive and timely action to address sensitive situations.
- Effectively interface with employees at all levels of the organization.
- Dynamically deploy adequate resources and assets to meet changing customer requirements and timelines.
- Perform all essential aspects and functions of the job as well as other specific job duties assigned.
Qualifications:
- Proficiency in using Microsoft Office tools, including Word and Excel.
- Excellent verbal and written communication and interpersonal skills.
- Strong analytical and problem-solving skills coupled with high energy and motivation.
- Strong time management skills.
- Ability to multitask and work in a fast-paced team environment.
- Computer skills – ability to perform work on a computer at a desk for extended periods of time.
- Customer service skills.
- Time management and organizational skills.
- Other duties as assigned.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $22.00 - $23.00
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com
Salary : $22 - $23
