Operations Manager

Do you thrive on building strong systems, supporting people, and helping mission-driven work run smoothly? Public Media Network is seeking a hands-on, values-driven Operations Manager to strengthen our internal infrastructure and help power media that matters in our community.

About The Role

The Operations Manager is a key role that oversees Public Media Network's internal operationsâincluding finance, administration, human resources, facilities, and fiscal sponsorship. Reporting directly to the Executive Director, the Operations Manager ensures that our day-to-day operations support our mission, strategic goals, and long-term sustainability.

This position blends process leadership with hands-on execution, ideal for someone who enjoys building efficient systems, supporting staff and the public, and driving nonprofit effectiveness from behind the scenes.

What You'll Do

Operations & Administration

• Manage daily administrative operations, including internal systems, vendor coordination, and policy implementation.
• Provide leadership and support to administrative team members, ensuring smooth front desk operations and positive, professional interactions with the public.
• Oversee office communications, including phone and visitor protocols, to ensure a welcoming and responsive experience for community members.
• Serve as primary liaison to fiscally sponsored organizations, ensuring transparent financial processes and responsive communication.
• Maintain and improve operational procedures to ensure alignment with PMN's mission and strategic goals.
• Lead and implement special projects and cross-functional initiatives.
• Support evaluation systems to track program outcomes and organizational performance.
  
  

Finance & Budgeting

• Process day-to-day accounts payable and receivable in coordination with external financial partners.
• Manage PMN's fiscal sponsorship program, including financial oversight, reporting, and relationship management with sponsored organizations.
• Coordinate financial processes with external accounting partners.
• Assist in budget development, grant tracking, and financial reporting.
• Ensure proper documentation for audits, 990s, and funder compliance.
• Monitor cash flow and maintain banking and vendor relationships.
  
  

Human Resources

• Oversee recruitment, onboarding, and personnel file management.
• Administer benefits, assist with payroll, and ensure compliance with HR policies.
• Support performance review processes and identify staff training opportunities.
• Foster an inclusive, supportive, and growth-oriented work culture.
  
  

Facilities & Technology

• Oversee general office operations and facility needs.
• Manage basic IT systems, data security, and vendor relationships related to infrastructure.
  
  

What We're Looking For

• 2 years of experience in nonprofit, operations, administration, or business management.
• Strong organizational and administrative skills; ability to manage multiple priorities.
• Working knowledge of financial systems, HR practices, and operational compliance.
• Proactive, solution-oriented mindset with a hands-on, collaborative approach.
• Excellent communication and interpersonal skills.
• Commitment to equity, inclusion, and community-centered values.
• Familiarity with media, nonprofit, or public access organizations is a plus.
• Comfortable working in a dynamic, creative environment with evolving needs.
  
  

What We Offer

• $20â$22 per hour, depending on experience
• Full-time (40 hours/week)
• Health insurance and paid time off
• A mission-aligned, flexible, and supportive workplace culture
• Opportunities for professional development and leadership
• The chance to play a key role in supporting local media, civic engagement, and community storytelling
  
  

About Public Media Network

Public Media Network is Kalamazoo's independent community media center. We connect people with the tools, training, and platforms to share their stories, engage their communities, and strengthen civic life. From public access programming to local news, youth media, and nonprofit storytelling, we believe everyone deserves to share their voice, and have the means to be heard.